搜尋 Mozilla 技術支援網站

防止技術支援詐騙。我們絕對不會要求您撥打電話或發送簡訊,或是提供個人資訊。請用「回報濫用」功能回報可疑的行為。

了解更多

Firefox repeatedly crashes and it's getting worse

  • 3 回覆
  • 1 有這個問題
  • 12 次檢視
  • 最近回覆由 FredMcD

more options

Firefox has seemed unstable for a few months now, but in the past weeks even more so. It crashes often, and has usually crashed when I come back to my desktop after a few hours or the weekend. Today it has crashed on me at least 10 times. It does not seem to relate to a particular website or activity. It is becoming so difficult to work with that I am going to have to go to Chrome or something else if it's not fixed. I saw on other similar complaints where you asked for crash reports, so am pasting some info below. Note that the first few from today don't start with bp and also will not "submit." Report ID Date Crashed add2aca9-40fa-43d0-9d34-84c7ab2467db 5/5/2022, 4:56 PM d6de53d2-8b0c-4586-a2d8-6b852c757357 5/5/2022, 4:56 PM 82947986-41c4-44d6-bebd-af4daf970b0f 4/14/2022, 5:46 PM 3666f83f-b93c-4498-ad38-fc1d2c5f7986 4/5/2022, 2:57 AM 2d9a166c-6164-4578-b121-3545f678c804 4/5/2022, 2:57 AM d15c3cbe-ccb0-4444-8d8d-148ebe91954d 3/9/2022, 1:32 PM Here are a few of the most recent ones with "bp" at the beginning: Report ID Date Submitted bp-1dc6f983-80c1-4965-9258-c48bc0220506 5/6/2022, 5:23 PM View bp-91f26002-bd55-4b36-9b2b-cf1cb0220506 5/6/2022, 5:23 PM View bp-97f5b208-bd8a-4d37-b868-e0a5e0220506 5/6/2022, 5:23 PM View bp-6de03985-cd2a-4cda-8b97-99f4e0220506 5/6/2022, 5:23 PM View bp-ccaa4a79-37af-4c35-a95f-a35f00220506 5/6/2022, 5:23 PM View bp-0f7fc1f3-0cd3-4651-a03a-c05f10220506 5/6/2022, 5:23 PM View bp-830903a6-f5ec-464f-98ec-4b2e20220506 5/6/2022, 5:23 PM View bp-ab786c02-c1a4-4702-898a-f5e490220506 5/6/2022, 5:23 PM View bp-1017715c-b146-4467-b521-dc5540220506 5/6/2022, 5:23 PM View

Firefox pretty regularly does updates (often after it has crashed), so it is not that I've got an old version or something.

Firefox has seemed unstable for a few months now, but in the past weeks even more so. It crashes often, and has usually crashed when I come back to my desktop after a few hours or the weekend. Today it has crashed on me at least 10 times. It does not seem to relate to a particular website or activity. It is becoming so difficult to work with that I am going to have to go to Chrome or something else if it's not fixed. I saw on other similar complaints where you asked for crash reports, so am pasting some info below. Note that the first few from today don't start with bp and also will not "submit." Report ID Date Crashed add2aca9-40fa-43d0-9d34-84c7ab2467db 5/5/2022, 4:56 PM d6de53d2-8b0c-4586-a2d8-6b852c757357 5/5/2022, 4:56 PM 82947986-41c4-44d6-bebd-af4daf970b0f 4/14/2022, 5:46 PM 3666f83f-b93c-4498-ad38-fc1d2c5f7986 4/5/2022, 2:57 AM 2d9a166c-6164-4578-b121-3545f678c804 4/5/2022, 2:57 AM d15c3cbe-ccb0-4444-8d8d-148ebe91954d 3/9/2022, 1:32 PM Here are a few of the most recent ones with "bp" at the beginning: Report ID Date Submitted bp-1dc6f983-80c1-4965-9258-c48bc0220506 5/6/2022, 5:23 PM View bp-91f26002-bd55-4b36-9b2b-cf1cb0220506 5/6/2022, 5:23 PM View bp-97f5b208-bd8a-4d37-b868-e0a5e0220506 5/6/2022, 5:23 PM View bp-6de03985-cd2a-4cda-8b97-99f4e0220506 5/6/2022, 5:23 PM View bp-ccaa4a79-37af-4c35-a95f-a35f00220506 5/6/2022, 5:23 PM View bp-0f7fc1f3-0cd3-4651-a03a-c05f10220506 5/6/2022, 5:23 PM View bp-830903a6-f5ec-464f-98ec-4b2e20220506 5/6/2022, 5:23 PM View bp-ab786c02-c1a4-4702-898a-f5e490220506 5/6/2022, 5:23 PM View bp-1017715c-b146-4467-b521-dc5540220506 5/6/2022, 5:23 PM View Firefox pretty regularly does updates (often after it has crashed), so it is not that I've got an old version or something.

所有回覆 (3)

more options

The other reports are too old to be useful

You have many unsubmitted crash reports.

Product Firefox Release Channel release Version 99.0 Build ID 20220330194208 (2022-03-30)

bp-1dc6f983-80c1-4965-9258-c48bc0220506 bp-97f5b208-bd8a-4d37-b868-e0a5e0220506 Signature: OOM | small

MOZ_CRASH Reason (Sanitized) : out of memory: 0x0000000000001000 bytes requested

Crash Reason EXCEPTION_BREAKPOINT ++++++++++++++++++++++++++++++++++++++++++++++++++ bp-ab786c02-c1a4-4702-898a-f5e490220506 - Uptime 96 seconds (1 minute and 36 seconds) Signature: OOM | large | mozalloc_abort | core::intrinsics::const_eval_select<T>

MOZ_CRASH Reason (Sanitized) : out of memory: 0x0000000000100000 bytes requested

Crash Reason EXCEPTION_BREAKPOINT

This is for Sumo's Related Bugs 1705430 NEW --- Crash in [@ OOM | large | mozalloc_abort | webrender::renderer::Renderer::update_texture_cache] +++++++++++++++++++++++++++++++++++++++++++++++++++++++ bp-1017715c-b146-4467-b521-dc5540220506 Signature: OOM | unknown | js::AutoEnterOOMUnsafeRegion::crash | js::wasm::Init

MOZ_CRASH Reason (Sanitized) : [unhandlable oom] js::wasm::Init

Crash Reason EXCEPTION_BREAKPOINT

This is for Sumo's Related Bugs 1651710 RESOLVED WONTFIX Crash in [@ OOM | unknown | js::AutoEnterOOMUnsafeRegion::crash | js::wasm::Init]

more options

FredMcD said

You have many unsubmitted crash reports.

In the address box, type about:crashes<enter>. Note: If any reports do not have BP- in front of the numbers/letters, click it to submit them.

The crash report is several pages of data. We need the report numbers to see the whole report.

Using your mouse, mark the most recent 7 - 10 Submitted crash reports, and copy them. Now go to the reply box and paste them in.

Please, Do not post a screenshot ! !

aboutcrashesFx57

For more help on crash reports, see; https://support.mozilla.org/en-US/kb/firefox-crashes-asking-support

more options

Basically, an OOM (Out Of Memory) means the system is having issues with the RAM.

https://support.mozilla.org/en-US/kb/firefox-slow-how-make-it-faster

https://support.mozilla.org/en-US/kb/firefox-uses-too-many-cpu-resources-how-fix

https://support.mozilla.org/en-US/kb/firefox-uses-too-much-memory-ram

https://support.mozilla.org/en-US/kb/firefox-hangs-or-not-responding

https://support.mozilla.org/en-US/kb/firefox-takes-long-time-start-up

https://support.mozilla.org/en-US/kb/quick-fixes-if-your-firefox-slows-down

https://support.mozilla.org/en-US/kb/firefox-uses-too-much-memory-or-cpu-resources


MemTest Could you please run a tool from http://memtest.org/ in order to check the integrity of your RAM?

You will need a thumb or disk drive to install it on.


Do you let Windows handle the page file or did you set a fixed size ? Control Panel -> System -> Advanced -> Performance -> Settings

If you use a fixed size for the page file then try the former and let Windows handle the page file. How to determine the appropriate page file size for 64-bit versions of Windows {web link}