搜尋 Mozilla 技術支援網站

防止技術支援詐騙。我們絕對不會要求您撥打電話或發送簡訊,或是提供個人資訊。請用「回報濫用」功能回報可疑的行為。

了解更多

Firefox will not save passwords

more options

I currently have FF 90.0 (64 bit). Three updates ago (several weeks) all my passwords disappeared. They are not in another profile. I can't save any passwords either. How can I fix this? Thanks

Jim

I currently have FF 90.0 (64 bit). Three updates ago (several weeks) all my passwords disappeared. They are not in another profile. I can't save any passwords either. How can I fix this? Thanks Jim

所有回覆 (4)

more options

Are you using a password add-on or program?


Start Firefox using Troubleshoot(Safe) Mode {web link}

A small dialog should appear. Click Start In Troubleshoot(Safe) Mode (not Refresh). Is the problem still there?

more options

That didn't work. Any other ideas? Thanks

more options

Did anything happen to your profile? Any kind of data coruption?

What about the rest of your profile? Settings, bookmarks, history, passwords . . . .


Use these links to create a new profile. Use this new profile as is. Is the problem still there?

https://support.mozilla.org/en-US/kb/how-run-firefox-when-profile-missing-inaccessible

http://kb.mozillazine.org/Profile_folder_-_Firefox#Navigating_to_the_profile_folder

https://support.mozilla.org/en-US/kb/profile-manager-create-and-remove-firefox-profiles

https://support.mozilla.org/en-US/kb/back-and-restore-information-firefox-profiles


Type about:profiles<enter> in the address bar. How many profiles are listed? How many should be there? Also, open the profile folder in your file explorer.


https://support.mozilla.org/en-US/kb/recover-user-data-missing-after-firefox-update

more options

I assume something was corrupted when FF automatically updated, but there is no way to tell. Everything else works. I have my bookmarks. There is no other profile. I tried using troubleshooting mode, but it didn't work.