搜尋 Mozilla 技術支援網站

防止技術支援詐騙。我們絕對不會要求您撥打電話或發送簡訊,或是提供個人資訊。請用「回報濫用」功能回報可疑的行為。

了解更多

Firefox crashes

  • 3 回覆
  • 1 有這個問題
  • 4 次檢視
  • 最近回覆由 Eve

more options

I am running a recently refreshed version of Firefox 71.0 (64 bit). My Firefox is closing completely whenever I try to browse to locate a file. This happens on multiple sites, but as an example, I went to https://send.firefox.com/ and tried to browse out for a file. The file explorer window opens, but then Firefox freezes and shuts down. There are no crash reports generated when this happens. This also happens when I run Firefox in safe mode. This has been happening for a few days and was also happening in Firefox 70.0.1.

I tried the same process using Microsoft Edge, and I am able to browse out for the file without issue.

Thank You

I am running a recently refreshed version of Firefox 71.0 (64 bit). My Firefox is closing completely whenever I try to browse to locate a file. This happens on multiple sites, but as an example, I went to https://send.firefox.com/ and tried to browse out for a file. The file explorer window opens, but then Firefox freezes and shuts down. There are no crash reports generated when this happens. This also happens when I run Firefox in safe mode. This has been happening for a few days and was also happening in Firefox 70.0.1. I tried the same process using Microsoft Edge, and I am able to browse out for the file without issue. Thank You

被選擇的解決方法

A user in this thread found that when they uninstalled something called Mozilla maintenance support (from windows) the issue went away.

Find more information about this here

Try this and let me know what you find. Thanks.

從原來的回覆中察看解決方案 👍 1

所有回覆 (3)

more options

選擇的解決方法

A user in this thread found that when they uninstalled something called Mozilla maintenance support (from windows) the issue went away.

Find more information about this here

Try this and let me know what you find. Thanks.

由 Eve 於 修改

more options

This did seem to solve the issue. I did have to uninstall Mozilla maintenance support from Windows since simply disabling it did not solve the issue.

Thanks for the help.

more options

Great. I'll update the language to say uninstall rather than disabled. Thanks!