搜尋 Mozilla 技術支援網站

防止技術支援詐騙。我們絕對不會要求您撥打電話或發送簡訊,或是提供個人資訊。請用「回報濫用」功能回報可疑的行為。

了解更多

New Hard Drive. Set up requires pw. dont remember old. how can I get a new one in set up?

  • 7 回覆
  • 1 有這個問題
  • 32 次檢視
  • 最近回覆由 christ1

more options

Old hard drive died. Now have new hard drive. Downloaded Thunderbird and on start up was asking for my Thunderbird password. Don't remember the password. So I need to enter a new one, but there is no option to change or update your password in the startup window. Is there any way to get my old password or change the password ? p

Old hard drive died. Now have new hard drive. Downloaded Thunderbird and on start up was asking for my Thunderbird password. Don't remember the password. So I need to enter a new one, but there is no option to change or update your password in the startup window. Is there any way to get my old password or change the password ? p

所有回覆 (7)

more options

There is no Thunderbird password. The account you set up with your email provider requires a password. Check with your email provider about password recovery options.

more options

ok. TB doesn't have a password. My mail comes to TB via gmail. I used THAT password and it still didn't take it. Actually I even changed the gmail (google) password and tried to create my TB account and it still says "username/password" don't match ? ????

more options

See https://support.google.com/accounts/answer/6009563

What is your account type - POP or IMAP?

more options

It was POP ... and when I select that, that 'not valid' message instantly appears. When I click the IMAP it goes into la-la land and after about 5 minutes I just cancel out.

more options

With POP you'll need to 'allow less secure apps' as per the instructions in the Google support article linked above.

With IMAP make sure the 'Authentication type' is set to 'OAuth2'. The same goes for the outgoing server (SMTP).

In any case, you'll need a valid password. If your old password is lost, check with Google about password recovery options.

由 christ1 於 修改

more options

You've been a great help .. I've moved forward a bit with getting TB back. To my knowledge nothing has changed except time - a week or so .. but my password worked this time (sorta) but the window that appeared had the message in the middle saying "configuration could not be verified - is the name or password wrong?" I clicked "done" - and the 'Add Security' Exception' window appeared listing 'pop.gmail.com995' as the exception to add. On my gmail settings that I had previously printed out, the server name IS pop.gmail.com. the port IS 995 (as is the default 995). Should I add this 'exception?' p

more options
Should I add this 'exception?'

You shouldn't. Here is why. https://support.mozilla.org/kb/add-security-exception

Please post a screenshot of the error. https://support.mozilla.org/kb/how-do-i-create-screenshot-my-problem