Mozilla browser no longer will appear on my screen after starting up. I tried to uninstall but will not work. How to fix?
Browser will not even open at all now. I tried uninstalling but it says to close current mozilla. I checked and it is not running in the background so uninstalling will not work. I also tried reinstalling mozilla and after installing the browser window was nonexistent. Can you help me understand what is going on?
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Hi, so you went to Windows Task Manager and there was nothing to Highlight and End ?
Please get a copy of your Profile just in case to save bookmarks as will be deleting the Profile also :
Please download this after you have done the above : https://www.revouninstaller.com/revo_uninstaller_free_download.html and install it.
Now please boot your computer into Safe Mode with Networking : https://support.microsoft.com/en-ca/help/12376/windows-10-start-your-pc-in-safe-mode
Run the uninstaller after again checking in Task Manager.
Please download Firefox from here : https://www.mozilla.org/firefox/all/ for a Full Version Installer
Bookmarks are in :
- bookmarks and history: places.sqlite
- bookmark backups: compressed .jsonlz4 JSON backups in the bookmarkbackups folder
fyi for the future :
- https://support.mozilla.org/en-US/kb/export-firefox-bookmarks-to-backup-or-transfer
- https://support.mozilla.org/en-US/kb/back-and-restore-information-firefox-profiles
Please let us know if this solved your issue or if need further assistance.