搜尋 Mozilla 技術支援網站

防止技術支援詐騙。我們絕對不會要求您撥打電話或發送簡訊,或是提供個人資訊。請用「回報濫用」功能回報可疑的行為。

了解更多

can not open word docs attached to email

  • 4 回覆
  • 1 有這個問題
  • 1 次檢視
  • 最近回覆由 karenbray

more options

When I try and open a word document (its a CV), attached to an email I have received. It tries to open in word but is just stuck then nothing happens?

When I try and open a word document (its a CV), attached to an email I have received. It tries to open in word but is just stuck then nothing happens?

所有回覆 (4)

more options

Can you save the attachment to your computer first and then open it?

more options

No its just stuck with the blue opening window saying opening word, have tried saving it, the same thing happens.

more options

OK, in that case it's a problem with Word, not with Thunderbird. The document may be damaged or malformed in some way. I don't use Word so I don't have any specialist knowledge, but I found this page to help you: https://support.microsoft.com/en-us/kb/918429

more options

Thanks. Will have a look.