搜尋 Mozilla 技術支援網站

防止技術支援詐騙。我們絕對不會要求您撥打電話或發送簡訊,或是提供個人資訊。請用「回報濫用」功能回報可疑的行為。

了解更多

Internet problem using turbotax

  • 4 回覆
  • 1 有這個問題
  • 1 次檢視
  • 最近回覆由 FredMcD

more options

Firefox does not recognize that I am on the internet and will not let me download updated forms while I am working on turbotax

Firefox does not recognize that I am on the internet and will not let me download updated forms while I am working on turbotax

所有回覆 (4)

more options

What messages are you seeing?

I thought Turbo did it's own downloads. Check the firewall.

more options

rereitman01 said

Firefox does not recognize that I am on the internet and will not let me download updated forms while I am working on turbotax

What do you mean by "Firefox does not recognize that I am on the internet"? Are you launching a Firefox window or tab from inside TurboTax?

more options

When I load turbo tax and open it on my computer, Turbo Tax asks me to update the tax forms. When I click okay, turbo tax gives me a message that I am not connected to the internet. Someone else mentioned that it might be a problem with the firewall. When I use my wife's computer, I don't have this problem with turbo tax.

more options

Firefox is not involved. Turbo Tax tried to access the web, and could not. Check the firewall, and your protection programs.