re started in safe mode, refreshed, deleted plug ins and still crashing,
Have been running in safe mode, refreshed, disable add-ons and plug ins, updated all including firefox but still stop working without giving me an error, it only says ' firefox stopped workingand have to close it and start again. I am in china if the location has to do with anything, running windows 10 on a dell machine
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If you have submitted crash reports then please post the IDs of one or more recent crash reports that start with "bp-":
- bp-xxxxxxxx-xxxx-xxxx-xxxx-xxxxxxxxxxxx
You can find the report ID of recent crash reports on the "Help > Troubleshooting Information" page (about:support).
- Click the "All Crash Reports" button on this page to open the about:crashes page and see all crash reports.
Alternatively you can open about:crashes via the location/address bar.
See also:
- http://kb.mozillazine.org/Mozilla_Crash_Reporter
- https://support.mozilla.org/kb/Mozilla+Crash+Reporter
If you can't open Firefox, see:
Separate Issue; Your System Details shows;
Installed Plug-ins
Adobe PDF Plug-In For Firefox and Netscape 11.0.12
Adobe PDF Plug-In For Firefox and Netscape 15.8.20082
Having more than one version of a program may cause issues.
You must remove the older programs. Then get the current full installer.
Adobe PDF Plug-In For Firefox and Netscape: Adobe Reader Version 2015.008.20082 Note: McAfee Security is offered in the download.