Firefox crashes
Firefox crashes all the time, even in safe mode and all extensions disabled
AdapterDeviceID: 0x0a16 AdapterDriverVersion: 10.18.10.3496 AdapterSubsysID: 2248103c AdapterVendorID: 0x8086 AvailablePageFile: 12599164928 AvailablePhysicalMemory: 4687044608 AvailableVirtualMemory: 3723444224 BIOS_Manufacturer: Hewlett-Packard BlockedDllList: BreakpadReserveAddress: 46268416 BreakpadReserveSize: 67108864 BuildID: 20150525141253 CrashTime: 1435241644 EMCheckCompatibility: true FramePoisonBase: 00000000f0de0000 FramePoisonSize: 65536 InstallTime: 1433277792 Notes: AdapterVendorID: 0x8086, AdapterDeviceID: 0x0a16, AdapterSubsysID: 2248103c, AdapterDriverVersion: 10.18.10.3496
ProductID: {ec8030f7-c20a-464f-9b0e-13a3a9e97384} ProductName: Firefox ReleaseChannel: release SecondsSinceLastCrash: 11 StartupTime: 1435241638 SystemMemoryUsePercentage: 44 Theme: classic/1.0 Throttleable: 1 TotalPageFile: 16909754368 TotalPhysicalMemory: 8455831552 TotalVirtualMemory: 4294836224 Vendor: Mozilla Version: 38.0.5 Winsock_LSP: MSAFD Tcpip [TCP/IP] : 2 : 1 : %SystemRoot%\system32\mswsock.dll
MSAFD Tcpip [UDP/IP] : 2 : 2 : MSAFD Tcpip [RAW/IP] : 2 : 3 : %SystemRoot%\system32\mswsock.dll MSAFD Tcpip [TCP/IPv6] : 2 : 1 : MSAFD Tcpip [UDP/IPv6] : 2 : 2 : %SystemRoot%\system32\mswsock.dll MSAFD Tcpip [RAW/IPv6] : 2 : 3 : RSVP TCPv6-serviceprovider : 2 : 1 : %SystemRoot%\system32\mswsock.dll RSVP TCP-serviceprovider : 2 : 1 : RSVP UDPv6-serviceprovider : 2 : 2 : %SystemRoot%\system32\mswsock.dll RSVP UDP-serviceprovider : 2 : 2 : MSAFD RfComm [Bluetooth] : 2 : 1 : %SystemRoot%\system32\mswsock.dll
useragent_locale: nl
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We're sorry to hear that Firefox is crashing. In order to assist you better, please follow the steps below to provide us crash IDs to help us learn more about your crash.
- Enter about:crashes in the Firefox address bar and press Enter. A Submitted Crash Reports list will appear, similar to the one shown below.
- Copy the 5 most recent Report IDs that start with bp- and then go back to your forum question and paste those IDs into the "Post a Reply" box.
Note: If a recent Report ID does not start with bp- click on it to submit the report.
(Please don't take a screenshot of your crashes, just copy and paste the IDs. The below image is just an example of what your Firefox screen should look like.)
Thank you for your help!
More information and further troubleshooting steps can be found in the Troubleshoot Firefox crashes (closing or quitting unexpectedly) article.