can receive emails in our lineone address but cannot send them from it.
We recently changed our internet provider to BT because they said we could keep our lineone address ([email protected]) We can receive emails in this address but when it comes to sending them an error message appears
"The mail server sent an incorrect greeting #4.4.5 too many connections to this post"
I can send and receive messages with my email account but want to keep lineone if possible
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I generally find that old accounts like this (I too have a lineone account, and have had tiscali too) work fine using your current ISP's SMTP server.
Often an ISP "authenticates" you as a bone fide user via your login to their own servers; so your connection to the internet, when it was provided by lineone, would have automatically authorised you to use the lineone smtp server. Now you're a bt.com customer, lineone don't recognise you.
I think that you'll find that you can select the bt.com (openreach? btinternet?) server in your lineone account's SMTP setting. DON'T change the incoming (POP/IMAP settings) though!
Tools|Account Settings; select the lineone account. Change "Outgoing server (SMTP)" to your btinternet SMTP server.
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