Browser freezes when i try to go to web page
browser freezes when in go to a web page or load a video. I have to keep moving my mouse. I have updated my graphic card driver. I need help.
browser freezes when in go to a web page or load a video. I have to keep moving my mouse. I have updated my graphic card driver. I need help.
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The System Details list shows that you run an older Firefox 25 version that is no longer supported with security updates.
- It is important to update Firefox and add-ons to the latest versions to get all security fixes.
Please update to the current Firefox 38.0.5 release.
- Help > About Firefox
Do a malware check with several malware scanning programs on the Windows computer. Please scan with all programs because each program detects different malware. All these programs have free versions.
Make sure that you update each program to get the latest version of their databases before doing a scan.
- Malwarebytes' Anti-Malware:
http://www.malwarebytes.org/mbam.php - AdwCleaner:
http://www.bleepingcomputer.com/download/adwcleaner/
http://www.softpedia.com/get/Antivirus/Removal-Tools/AdwCleaner.shtml - SuperAntispyware:
http://www.superantispyware.com/ - Microsoft Safety Scanner:
http://www.microsoft.com/security/scanner/en-us/default.aspx - Windows Defender:
http://windows.microsoft.com/en-us/windows/using-defender - Spybot Search & Destroy:
http://www.safer-networking.org/en/index.html - Kasperky Free Security Scan:
http://www.kaspersky.com/security-scan
You can also do a check for a rootkit infection with TDSSKiller.
- Anti-rootkit utility TDSSKiller:
http://support.kaspersky.com/5350?el=88446
See also: