When sending an email, it either never sends or I get an smtp error. Password is correct. What's happening?
I have used Thunderbird for months. However, in the last couple of weeks, I constantly get smtp errors. I used to be able to close the error & resend, however, that is not working anymore. My password has not changed. Sometimes, I don't even get an error, it just says Sending. This is also happening to another user. We both are syncing with yahoo accounts. Nothing has been changed on our end, updates are current. Why can't I get my emails to send?
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Care to post the error you get?
I have used Thunderbird for months. However, in the last couple of weeks, I constantly get smtp errors. I used to be able to close the error & resend, however, that is not working anymore. My password has not changed. Sometimes, I don't even get an error, it just says Sending. This is also happening to another user. We both are syncing with yahoo accounts. Nothing has been changed on our end, updates are current. Why can't I get my emails to send?
Can you post your Troubleshooting Information? Help (Alt-H) - Troubleshooting Information
Sure, here is the Troubleshooting Information
Application Basics
Name: Thunderbird Version: 31.4.0 User Agent: Mozilla/5.0 (Windows NT 6.1; WOW64; rv:31.0) Gecko/20100101 Thunderbird/31.4.0 Profile Folder: Show Folder
(Local drive) Application Build ID: 20150109111741 Enabled Plugins: about:plugins Build Configuration: about:buildconfig Memory Use: about:memory
Mail and News Accounts account1: INCOMING: account1, , (none) Local Folders, plain, passwordCleartext
account6: INCOMING: account6, , (imap) imap.mail.yahoo.com:993, SSL, passwordCleartext OUTGOING: smtp.mail.yahoo.com:465, SSL, passwordCleartext, true
Crash Reports http://crash-stats.mozilla.com/report/index/bp-bb6dd6a6-c558-4d84-b159-5651e2150129 (01/29/2015)
Extensions Enigmail, 1.7.2, true, {847b3a00-7ab1-11d4-8f02-006008948af5} Lightning, 3.3.3, true, {e2fda1a4-762b-4020-b5ad-a41df1933103}
Important Modified Preferences
Name: Value
accessibility.typeaheadfind.flashBar: 0 browser.cache.disk.capacity: 358400 browser.cache.disk.smart_size_cached_value: 358400 browser.cache.disk.smart_size.first_run: false browser.cache.disk.smart_size.use_old_max: false extensions.lastAppVersion: 31.4.0 font.name.monospace.el: Consolas font.name.monospace.tr: Consolas font.name.monospace.x-baltic: Consolas font.name.monospace.x-central-euro: Consolas font.name.monospace.x-cyrillic: Consolas font.name.monospace.x-unicode: Consolas font.name.monospace.x-western: Consolas font.name.sans-serif.el: Calibri font.name.sans-serif.tr: Calibri font.name.sans-serif.x-baltic: Calibri font.name.sans-serif.x-central-euro: Calibri font.name.sans-serif.x-cyrillic: Calibri font.name.sans-serif.x-unicode: Calibri font.name.sans-serif.x-western: Calibri font.name.serif.el: Cambria font.name.serif.tr: Cambria font.name.serif.x-baltic: Cambria font.name.serif.x-central-euro: Cambria font.name.serif.x-cyrillic: Cambria font.name.serif.x-unicode: Cambria font.name.serif.x-western: Cambria font.size.fixed.el: 14 font.size.fixed.tr: 14 font.size.fixed.x-baltic: 14 font.size.fixed.x-central-euro: 14 font.size.fixed.x-cyrillic: 14 font.size.fixed.x-unicode: 14 font.size.fixed.x-western: 14 font.size.variable.el: 17 font.size.variable.tr: 17 font.size.variable.x-baltic: 17 font.size.variable.x-central-euro: 17 font.size.variable.x-cyrillic: 17 font.size.variable.x-unicode: 17 font.size.variable.x-western: 17 gfx.direct3d.last_used_feature_level_idx: 0 mail.openMessageBehavior.version: 1 mail.winsearch.firstRunDone: true mailnews.database.global.datastore.id: 18814dea-9dca-45b5-be17-1dfc2922ad8 mailnews.database.global.views.conversation.columns: {"threadCol":{"visible":true,"ordinal":"1"},"flaggedCol":{"visible":true,"ordinal":"3"},"attachmentCol":{"visible":false… network.cookie.prefsMigrated: true places.database.lastMaintenance: 1424096202 places.history.expiration.transient_current_max_pages: 104858 plugin.importedState: true print.printer_HP_LaserJet_Professional_P1102w.print_bgcolor: false print.printer_HP_LaserJet_Professional_P1102w.print_bgimages: false print.printer_HP_LaserJet_Professional_P1102w.print_colorspace: print.printer_HP_LaserJet_Professional_P1102w.print_command: print.printer_HP_LaserJet_Professional_P1102w.print_downloadfonts: false print.printer_HP_LaserJet_Professional_P1102w.print_duplex: 47 print.printer_HP_LaserJet_Professional_P1102w.print_edge_bottom: 0 print.printer_HP_LaserJet_Professional_P1102w.print_edge_left: 0 print.printer_HP_LaserJet_Professional_P1102w.print_edge_right: 0 print.printer_HP_LaserJet_Professional_P1102w.print_edge_top: 0 print.printer_HP_LaserJet_Professional_P1102w.print_evenpages: true print.printer_HP_LaserJet_Professional_P1102w.print_footercenter: print.printer_HP_LaserJet_Professional_P1102w.print_footerleft: &PT print.printer_HP_LaserJet_Professional_P1102w.print_footerright: &D print.printer_HP_LaserJet_Professional_P1102w.print_headercenter: print.printer_HP_LaserJet_Professional_P1102w.print_headerleft: &T print.printer_HP_LaserJet_Professional_P1102w.print_headerright: &U print.printer_HP_LaserJet_Professional_P1102w.print_in_color: true print.printer_HP_LaserJet_Professional_P1102w.print_margin_bottom: 0.5 print.printer_HP_LaserJet_Professional_P1102w.print_margin_left: 0.5 print.printer_HP_LaserJet_Professional_P1102w.print_margin_right: 0.5 print.printer_HP_LaserJet_Professional_P1102w.print_margin_top: 0.5 print.printer_HP_LaserJet_Professional_P1102w.print_oddpages: true print.printer_HP_LaserJet_Professional_P1102w.print_orientation: 0 print.printer_HP_LaserJet_Professional_P1102w.print_page_delay: 50 print.printer_HP_LaserJet_Professional_P1102w.print_paper_data: 1 print.printer_HP_LaserJet_Professional_P1102w.print_paper_height: 11.00 print.printer_HP_LaserJet_Professional_P1102w.print_paper_name: print.printer_HP_LaserJet_Professional_P1102w.print_paper_size_type: 0 print.printer_HP_LaserJet_Professional_P1102w.print_paper_size_unit: 0 print.printer_HP_LaserJet_Professional_P1102w.print_paper_width: 8.50 print.printer_HP_LaserJet_Professional_P1102w.print_plex_name: print.printer_HP_LaserJet_Professional_P1102w.print_resolution: -1 print.printer_HP_LaserJet_Professional_P1102w.print_resolution_name: print.printer_HP_LaserJet_Professional_P1102w.print_reversed: false print.printer_HP_LaserJet_Professional_P1102w.print_scaling: 1.00 print.printer_HP_LaserJet_Professional_P1102w.print_shrink_to_fit: true print.printer_HP_LaserJet_Professional_P1102w.print_to_file: false print.printer_HP_LaserJet_Professional_P1102w.print_unwriteable_margin_bottom: 0 print.printer_HP_LaserJet_Professional_P1102w.print_unwriteable_margin_left: 0 print.printer_HP_LaserJet_Professional_P1102w.print_unwriteable_margin_right: 0 print.printer_HP_LaserJet_Professional_P1102w.print_unwriteable_margin_top: 0
Graphics
Adapter Description: Intel(R) HD Graphics Vendor ID: 0x8086 Device ID: 0x0102 Adapter RAM: Unknown Adapter Drivers: igdumd64 igd10umd64 igd10umd64 igdumd32 igd10umd32 igd10umd32 Driver Version: 9.17.10.2867 Driver Date: 9-26-2012 Direct2D Enabled: true DirectWrite Enabled: true (6.2.9200.16571) ClearType Parameters: Gamma: 1800 Pixel Structure: R ClearType Level: 50 Enhanced Contrast: 50 WebGL Renderer: false GPU Accelerated Windows: 2/2 Direct3D 10
AzureCanvasBackend: direct2d AzureSkiaAccelerated: 0 AzureFallbackCanvasBackend: cairo AzureContentBackend: direct2d
JavaScript
Incremental GC: 1
Accessibility
Activated: 0 Prevent Accessibility: 0
Library Versions
Expected minimum version Version in use
NSPR 4.10.6 4.10.6
NSS 3.16.2.3 Basic ECC 3.16.2.3 Basic ECC
NSS Util 3.16.2.3 3.16.2.3
NSS SSL 3.16.2.3 Basic ECC 3.16.2.3 Basic ECC
NSS S/MIME 3.16.2.3 Basic ECC 3.16.2.3 Basic ECC
Your server settings look good. For me Yahoo isn't the world's most reliable email service, so this may be a temporary Yahoo glitch. Have you tried to restart Thunderbird?
I have tried to restart several times. It will send messages a few times & then go right back to the errors. It's getting very frustrating. I use Yahoo for my personal email & have never had issues. I have been using Yahoo/Thunderbird for over a year now at work & this just cropped up.