搜尋 Mozilla 技術支援網站

防止技術支援詐騙。我們絕對不會要求您撥打電話或發送簡訊,或是提供個人資訊。請用「回報濫用」功能回報可疑的行為。

了解更多

Why can I no longer simply touch my touchscreen to access links?

  • 4 回覆
  • 7 有這個問題
  • 8 次檢視
  • 最近回覆由 guigs

more options

I have Windows 8.1 and a touchscreen monitor that, until recently, I could simply touch a link to access it, but now I must double touch or use the mouse to click on it. All of my apps as well as the links on the browser still respond to touch, just not the tab contents.

I have Windows 8.1 and a touchscreen monitor that, until recently, I could simply touch a link to access it, but now I must double touch or use the mouse to click on it. All of my apps as well as the links on the browser still respond to touch, just not the tab contents.

所有回覆 (4)

more options

HI RandyE, Thank you for your question. There was a stop to the metro version of Firefox however in order to further investigate, can you please see if this is still happening in Safe Mode:

Diagnose Firefox issues using Troubleshoot Mode

more options

In Safe Mode it works as it should.

more options

Is there a permanent solution to this issue?

more options

Hi RandyE., Apologies for the delay, since it works as normal in Safe Mode there is an issue with one of the add ons or hardware acceleration. In order to find out which one, it would be necessary to disable each one at a time.

Resetting Firefox would remove all of them and put Firefox to default as an alternative. However this will lose any customized configurations or addons.