Hello,

The Reset Firefox feature can fix many issues by restoring Firefox to its factory default state while saving your essential information.
Note: This will cause you to lose any Extensions and some Preferences.

• Open websites will not be saved in Firefox versions lower than 25.

To Reset Firefox do the following:

For Firefox versions previous to 29.0:

1. Go to Firefox > Help > Troubleshooting Information.
2. Click the "Reset Firefox" button.
3. Firefox will close and reset. After Firefox is done, it will show a window with the information that is imported. Click Finish.
4. Firefox will open with all factory defaults applied.

For Firefox 29.0 and above:

1. Click the menu button , click help and select Troubleshooting Information.Now, a new tab containing your troubleshooting information should open.
2. At the top right corner of the page, you should see a button that says "Reset Firefox". Click on it.
3. Firefox will close and reset. After Firefox is done, it will show a window with the information that is imported. Click Finish.
4. Firefox will open with all factory defaults applied.

Further information can be found in the Refresh Firefox - reset add-ons and settings article.

Did this fix your problems? Please report back to us!

Thank you.

Do you have any extensions that might have hidden the icons previously?

Add code to the userChrome.css file below the default @namespace line.

• http://kb.mozillazine.org/userChrome.css

@namespace url("https://www.mozilla.org/keymaster/gatekeeper/there.is.only.xul"); /* only needed once */

#PlacesToolbarItems > .bookmark-item > .toolbarbutton-icon { display:none !important; }

The customization files userChrome.css (user interface) and userContent.css (websites) are located in the chrome folder in the Firefox profile folder.

• http://kb.mozillazine.org/Editing_configuration

You can use this button to go to the currently used Firefox profile folder:

• Help > Troubleshooting Information > Profile Directory: Show Folder (Linux: Open Directory; Mac: Show in Finder)

• Create the chrome folder (lowercase) in the <xxxxxxxx>.default profile folder if this folder doesn't exist
• Use a plain text editor like Notepad to create a (new) userChrome.css file in the chrome folder (file name is case sensitive)
• Paste the code in the userChrome.css file in the editor window
• Make sure that the userChrome.css file starts with the default @namespace line
• Make sure that you select "All files" and not "Text files" when you save the file via "Save file as" in the text editor as userChrome.css. Otherwise Windows may add a hidden .txt file extension and you end up with a not working userChrome.css.txt file