Unable to log in to my medical files at /mychart.urmc.rochester.edu
I have been using Internet Explorer as my browser, and was able to access my medical files. Now that I have started to use Firefox, I can open the log in screen to urmc.rochester.edu , but it will not accept my log in characters.
I have been using Internet Explorer as my browser, and was able to access my medical files. Now that I have started to use Firefox, I can open the log in screen to urmc.rochester.edu , but it will not accept my log in characters.
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Hello,
The Reset Firefox feature can fix many issues by restoring Firefox to its factory default state while saving your essential information.
Note: This will cause you to lose any Extensions and some Preferences.
- Open websites will not be saved in Firefox versions lower than 25.
To Reset Firefox do the following:
- Click the menu button
, click help 
and select Troubleshooting Information.
Now, a new tab containing your troubleshooting information should open.
- At the top right corner of the page, you should see a button that says "Reset Firefox"
. Click on it.
- Firefox will close and reset. After Firefox is done, it will show a window with the information that is imported. Click Finish.
- Firefox will open with all factory defaults applied.
Further information can be found in the Refresh Firefox - reset add-ons and settings article.
Did this fix your problems? Please report back to us!
Thank you.