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I am locked out of [email protected] and telstra cannot fix it

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CarolSwan
CarolSwan
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I have two email addresses with Telstra Bigpond. The primary address is [email protected] and this is working fine. But I have a secondary account: [email protected] and I am locked out of it. Telstra have been unable to fix the problem and we suspect it has something to do with Thunderbird.

I have two email addresses with Telstra Bigpond. The primary address is [email protected] and this is working fine. But I have a secondary account: [email protected] and I am locked out of it. Telstra have been unable to fix the problem and we suspect it has something to do with Thunderbird.

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christ1
christ1
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Can you explain what 'locked out' means?