Avatar for Username

搜索 | 用户支持

防范以用户支持为名的诈骗。我们绝对不会要求您拨打电话或发送短信，及提供任何个人信息。请使用“举报滥用”选项报告涉及违规的行为。

详细了解

话题已存档。 如果需要帮助请提出新问题。

Wife's Firefox has fallen victim to 'Ask' program. How to correct?

  • 1 个回答
  • 1 人有此问题
  • 1 次查看
  • 最后回复者为 cor-el

henhill
henhill
more options

we both have Firefox. She has XP op system. Recently when opening her Firefox it is taken over by the 'ASK' program. Very irritating. How do we get rid of ASK and get back to Firefox on her computer? thx.

we both have Firefox. She has XP op system. Recently when opening her Firefox it is taken over by the 'ASK' program. Very irritating. How do we get rid of ASK and get back to Firefox on her computer? thx.

所有回复 (1)

cor-el
cor-el
  • Moderator
  • Top 10 Contributor
more options

You can check in "Windows Control Panel > Programs" for recently installed programs to see if anything from Ask or other suspicious software shows up.

  • Control Panel > Programs > Programs and Features > Uninstall or change a program
  • Click the Installed column to sort by this heading

You can check for recently installed suspicious or unknown extensions.

You can open the about:config page via the location bar and search for prefs that refer to ask.com and reset user set (bold) ask.com prefs via the right-click context menu to the default value.