We're sorry to hear that your Firefox seems to be crashing when you open it. Please perform the following steps to give us a crash report ID that helps us find out more about the cause of the crash.

1. Press the following shortcut to get a Run window: [Windows] + [R]. This should bring up a window that contains a text field.
2. In that text field, enter %APPDATA% and press Enter. An explorer window should open.
3. From that explorer window, double-click on the Mozilla folder, then double-click on Firefox and then on Crash reports. Double-click on submitted.
4. Now, you should see a list of files that contain reports. Go to View > Arrange Icons by > Modified to get the most recent files at the top of the window.
5. Open the most recent 5 files with a text editor and copy the IDs.
6. Paste each ID with bp- into the reply window on the forums.

Thanks in advance!

You can find more information and troubleshooting steps in the Troubleshoot Firefox crashes (closing or quitting unexpectedly) article.

Crash-ID: bp-13a7e0af-5bef-4678-bb56-2515b2111217

hello, is this the only crash listed there? this appears to be from 2011 so it won't contain any information for your current issue unfortunately...

you could also try running a full scan of your system with the security software already in place and different tools like the free version of malwarebytes, adwcleaner, microsoft safety scanner & kaspersky security scan.

that is the only crash to be found in the folder "submitted" and I have already run a complete system-check with norton.

and the newest crash reports in "pending" aren't new enough. I've been having these issues for only a couple days. I'm using Firefox at the moment by the way, but if I'd restart it wouldn't work for ages, so...this doesn't really change much...

while you have firefox up & running, could you go to firefox > help > troubleshooting information, copy the contents of that page and paste them here into a reply on the forum? maybe this can give us a clue what is going on...

please also run scans with different security tools, since multiple firefox.exe processes in the task-manager can be a symptom of a malware infection.

Allgemeine Informationen

Name: Firefox Version: 25.0 User-Agent: Mozilla/5.0 (Windows NT 6.1; WOW64; rv:25.0) Gecko/20100101 Firefox/25.0

Erweiterungen

Name: DownloadHelper Version: 4.9.21 Aktiviert: true ID: {b9db16a4-6edc-47ec-a1f4-b86292ed211d}

Name: Adblock Plus Version: 2.4 Aktiviert: false ID: {d10d0bf8-f5b5-c8b4-a8b2-2b9879e08c5d}

Name: Adobe Acrobat - Create PDF Version: 1.2 Aktiviert: false ID: [email protected]

Name: Norton Vulnerability Protection Version: 12.0.3.2 - 1 Aktiviert: false ID: {BBDA0591-3099-440a-AA10-41764D9DB4DB}

Name: ProxTube - Gesperrte YouTube Videos entsperren Version: 1.5.2 Aktiviert: false ID: [email protected]

Wichtige modifizierte Einstellungen

accessibility.typeaheadfind.flashBar: 0 browser.cache.disk.capacity: 358400 browser.cache.disk.smart_size.first_run: false browser.cache.disk.smart_size.use_old_max: false browser.cache.disk.smart_size_cached_value: 358400 browser.places.importBookmarksHTML: false browser.places.smartBookmarksVersion: 4 browser.privatebrowsing.dont_prompt_on_enter: true browser.sessionstore.upgradeBackup.latestBuildID: 20131025151332 browser.startup.homepage: about:home browser.startup.homepage_override.buildID: 20131025151332 browser.startup.homepage_override.mstone: 25.0 browser.tabs.warnOnClose: false browser.tabs.warnOnOpen: false browser.urlbar.default.behavior: 2 dom.max_chrome_script_run_time: 0 dom.mozApps.used: true dom.w3c_touch_events.expose: false extensions.lastAppVersion: 25.0 font.internaluseonly.changed: false gfx.direct3d.last_used_feature_level_idx: 0 gfx.direct3d.prefer_10_1: true network.cookie.cookieBehavior: 0 network.cookie.prefsMigrated: true network.http.max-persistent-connections-per-server: 4 places.database.lastMaintenance: 1383944102 places.history.expiration.transient_current_max_pages: 104858 places.history.expiration.transient_optimal_database_size: 167772160 places.last_vacuum: 1296215669 plugin.disable_full_page_plugin_for_types: application/pdf plugin.importedState: true plugin.state.npuplaypc: 0 print.print_printer: HP Officejet Pro L7500 Series (Kopie 1) print.printer_HP_Officejet_Pro_L7500_Series.print_bgcolor: false print.printer_HP_Officejet_Pro_L7500_Series.print_bgimages: false print.printer_HP_Officejet_Pro_L7500_Series.print_colorspace: print.printer_HP_Officejet_Pro_L7500_Series.print_command: print.printer_HP_Officejet_Pro_L7500_Series.print_downloadfonts: false print.printer_HP_Officejet_Pro_L7500_Series.print_duplex: -848848128 print.printer_HP_Officejet_Pro_L7500_Series.print_edge_bottom: 0 print.printer_HP_Officejet_Pro_L7500_Series.print_edge_left: 0 print.printer_HP_Officejet_Pro_L7500_Series.print_edge_right: 0 print.printer_HP_Officejet_Pro_L7500_Series.print_edge_top: 0 print.printer_HP_Officejet_Pro_L7500_Series.print_evenpages: true print.printer_HP_Officejet_Pro_L7500_Series.print_footercenter: print.printer_HP_Officejet_Pro_L7500_Series.print_footerleft: &PT print.printer_HP_Officejet_Pro_L7500_Series.print_footerright: &D print.printer_HP_Officejet_Pro_L7500_Series.print_headercenter: print.printer_HP_Officejet_Pro_L7500_Series.print_headerleft: &T print.printer_HP_Officejet_Pro_L7500_Series.print_headerright: &U print.printer_HP_Officejet_Pro_L7500_Series.print_in_color: true print.printer_HP_Officejet_Pro_L7500_Series.print_margin_bottom: 0.5 print.printer_HP_Officejet_Pro_L7500_Series.print_margin_left: 0.5 print.printer_HP_Officejet_Pro_L7500_Series.print_margin_right: 0.5 print.printer_HP_Officejet_Pro_L7500_Series.print_margin_top: 0.5 print.printer_HP_Officejet_Pro_L7500_Series.print_oddpages: true print.printer_HP_Officejet_Pro_L7500_Series.print_orientation: 0 print.printer_HP_Officejet_Pro_L7500_Series.print_page_delay: 50 print.printer_HP_Officejet_Pro_L7500_Series.print_paper_data: 9 print.printer_HP_Officejet_Pro_L7500_Series.print_paper_height: 11,00 print.printer_HP_Officejet_Pro_L7500_Series.print_paper_name: print.printer_HP_Officejet_Pro_L7500_Series.print_paper_size_type: 0 print.printer_HP_Officejet_Pro_L7500_Series.print_paper_size_unit: 1 print.printer_HP_Officejet_Pro_L7500_Series.print_paper_width: 8,50 print.printer_HP_Officejet_Pro_L7500_Series.print_plex_name: print.printer_HP_Officejet_Pro_L7500_Series.print_resolution: 326403120 print.printer_HP_Officejet_Pro_L7500_Series.print_resolution_name: print.printer_HP_Officejet_Pro_L7500_Series.print_reversed: false print.printer_HP_Officejet_Pro_L7500_Series.print_scaling: 1,00 print.printer_HP_Officejet_Pro_L7500_Series.print_shrink_to_fit: true print.printer_HP_Officejet_Pro_L7500_Series.print_to_file: false print.printer_HP_Officejet_Pro_L7500_Series.print_unwriteable_margin_bottom: 0 print.printer_HP_Officejet_Pro_L7500_Series.print_unwriteable_margin_left: 0 print.printer_HP_Officejet_Pro_L7500_Series.print_unwriteable_margin_right: 0 print.printer_HP_Officejet_Pro_L7500_Series.print_unwriteable_margin_top: 0 print.printer_HP_Officejet_Pro_L7500_Series_(Kopie_1).print_bgcolor: false print.printer_HP_Officejet_Pro_L7500_Series_(Kopie_1).print_bgimages: false print.printer_HP_Officejet_Pro_L7500_Series_(Kopie_1).print_command: print.printer_HP_Officejet_Pro_L7500_Series_(Kopie_1).print_downloadfonts: false print.printer_HP_Officejet_Pro_L7500_Series_(Kopie_1).print_edge_bottom: 0 print.printer_HP_Officejet_Pro_L7500_Series_(Kopie_1).print_edge_left: 0 print.printer_HP_Officejet_Pro_L7500_Series_(Kopie_1).print_edge_right: 0 print.printer_HP_Officejet_Pro_L7500_Series_(Kopie_1).print_edge_top: 0 print.printer_HP_Officejet_Pro_L7500_Series_(Kopie_1).print_evenpages: true print.printer_HP_Officejet_Pro_L7500_Series_(Kopie_1).print_footercenter: print.printer_HP_Officejet_Pro_L7500_Series_(Kopie_1).print_footerleft: &PT print.printer_HP_Officejet_Pro_L7500_Series_(Kopie_1).print_footerright: &D print.printer_HP_Officejet_Pro_L7500_Series_(Kopie_1).print_headercenter: print.printer_HP_Officejet_Pro_L7500_Series_(Kopie_1).print_headerleft: &T print.printer_HP_Officejet_Pro_L7500_Series_(Kopie_1).print_headerright: &U print.printer_HP_Officejet_Pro_L7500_Series_(Kopie_1).print_in_color: true print.printer_HP_Officejet_Pro_L7500_Series_(Kopie_1).print_margin_bottom: 0.5 print.printer_HP_Officejet_Pro_L7500_Series_(Kopie_1).print_margin_left: 0.5 print.printer_HP_Officejet_Pro_L7500_Series_(Kopie_1).print_margin_right: 0.5 print.printer_HP_Officejet_Pro_L7500_Series_(Kopie_1).print_margin_top: 0.5 print.printer_HP_Officejet_Pro_L7500_Series_(Kopie_1).print_oddpages: true print.printer_HP_Officejet_Pro_L7500_Series_(Kopie_1).print_orientation: 0 print.printer_HP_Officejet_Pro_L7500_Series_(Kopie_1).print_page_delay: 50 print.printer_HP_Officejet_Pro_L7500_Series_(Kopie_1).print_pagedelay: 500 print.printer_HP_Officejet_Pro_L7500_Series_(Kopie_1).print_paper_data: 9 print.printer_HP_Officejet_Pro_L7500_Series_(Kopie_1).print_paper_height: 11,00 print.printer_HP_Officejet_Pro_L7500_Series_(Kopie_1).print_paper_size_type: 0 print.printer_HP_Officejet_Pro_L7500_Series_(Kopie_1).print_paper_size_unit: 1 print.printer_HP_Officejet_Pro_L7500_Series_(Kopie_1).print_paper_width: 8,50 print.printer_HP_Officejet_Pro_L7500_Series_(Kopie_1).print_reversed: false print.printer_HP_Officejet_Pro_L7500_Series_(Kopie_1).print_scaling: 1,00 print.printer_HP_Officejet_Pro_L7500_Series_(Kopie_1).print_shrink_to_fit: true print.printer_HP_Officejet_Pro_L7500_Series_(Kopie_1).print_to_file: false print.printer_HP_Officejet_Pro_L7500_Series_(Kopie_1).print_unwriteable_margin_bottom: 0 print.printer_HP_Officejet_Pro_L7500_Series_(Kopie_1).print_unwriteable_margin_left: 0 print.printer_HP_Officejet_Pro_L7500_Series_(Kopie_1).print_unwriteable_margin_right: 0 print.printer_HP_Officejet_Pro_L7500_Series_(Kopie_1).print_unwriteable_margin_top: 0 privacy.clearOnShutdown.cookies: false privacy.cpd.cache: false privacy.cpd.cookies: false privacy.cpd.formdata: false privacy.cpd.sessions: false privacy.donottrackheader.enabled: true privacy.sanitize.migrateFx3Prefs: true privacy.sanitize.timeSpan: 0 security.warn_submit_insecure: false security.warn_submit_insecure.show_once: false security.warn_viewing_mixed: false security.warn_viewing_mixed.show_once: false storage.vacuum.last.index: 1 storage.vacuum.last.places.sqlite: 1383067006

user.js-Einstellungen

Der Profilordner besitzt eine user.js-Datei, welche Einstellungen enthält, die nicht von Firefox erstellt wurden.

Grafik

Direct2D aktiviert: true DirectWrite aktiviert: true (6.2.9200.16571) Geräte-ID: 0x6899 GPU #2 aktiv: false GPU-beschleunigte Fenster: 1/1 Direct3D 10 Karten-Beschreibung: ATI Radeon HD 5800 Series Karten-RAM: 1024 Karten-Treiber: aticfx64 aticfx64 aticfx64 aticfx32 aticfx32 aticfx32 atiumd64 atidxx64 atidxx64 atiumdag atidxx32 atidxx32 atiumdva atiumd6a atitmm64 Treiber-Datum: 9-20-2013 Treiber-Version: 13.200.11.0 Vendor-ID: 0x1002 WebGL-Renderer: Google Inc. -- ANGLE (ATI Radeon HD 5800 Series Direct3D9Ex vs_3_0 ps_3_0) windowLayerManagerRemote: false AzureCanvasBackend: direct2d AzureContentBackend: direct2d AzureFallbackCanvasBackend: cairo AzureSkiaAccelerated: 0

JavaScript

Inkrementelle GC: true

Barrierefreiheit

Aktiviert: false Barrierefreiheit verhindern: 0

Bibliotheken-Versionen

NSPR Minimal vorausgesetzte Version: 4.10.1 Verwendete Version: 4.10.1

NSS Minimal vorausgesetzte Version: 3.15.2 Basic ECC Verwendete Version: 3.15.2 Basic ECC

NSSSMIME Minimal vorausgesetzte Version: 3.15.2 Basic ECC Verwendete Version: 3.15.2 Basic ECC

NSSSSL Minimal vorausgesetzte Version: 3.15.2 Basic ECC Verwendete Version: 3.15.2 Basic ECC

NSSUTIL Minimal vorausgesetzte Version: 3.15.2 Verwendete Version: 3.15.2

yes, the multiple instances thing really does seem quite odd, I might check again.

there's nothing too out of ordinary in your configuration that catches my eye - i'd reset "network.http.max-persistent-connections-per-server" in about:config though and delete the user.js file in your profile folder though in case you haven't created it manually in the first place: User.js file overriding preferences

ok well thanks for your help, i was gonna reinstall my whole computer relatively soon anyway...

Create a new profile as a test to check if your current profile is causing the problems.

See "Creating a profile":

• https://support.mozilla.org/kb/profile-manager-create-and-remove-firefox-profiles
• http://kb.mozillazine.org/Standard_diagnostic_-_Firefox#Profile_issues

If the new profile works then you can transfer some files from an existing profile to the new profile, but be cautious not to copy corrupted files to avoid carrying over the problem.

• http://kb.mozillazine.org/Transferring_data_to_a_new_profile_-_Firefox