For the last week, Firefox opens with many tabs. I cannot remove the program; nothing happens. Have 3 anti-virus software progs.
Firefox suddenly opens with many tabs, including some that indicate loading problems. Symantec detects nothing, so on advice of IT expert, downloaded two other programs and a PC cleaner, and ran them all. Many issues fixed, but not the Firefox issue. Cannot remove the program through my Control Panel--nothing happens. Tried to download Firefox program again, hoping it would replace the old version, but that didn't work--nothing happened. Other search engines working fine: Chrome, IE. Also, the Troubleshooting Information suggested on this "advice" page doesn't work--I have no item in HELP called Troubleshooting Information.
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Hello,
The Reset Firefox feature can fix many issues by restoring Firefox to its factory default state while saving your essential information. Note: This will cause you to lose any Extensions, Open websites, and some Preferences.
To Reset Firefox do the following:
- Type about:support into your address bar, press Enter
- Click the "Reset Firefox" button.
- Firefox will close and reset. After Firefox is done, it will show a window with the information that is imported. Click Finish.
- Firefox will open with all factory defaults applied.
Further information can be found in the Refresh Firefox - reset add-ons and settings article.
Did this fix your problems? Please report back to us!
Thank you.