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Gmail error message "We've detected a problem with your cookie settings." Tried everything...

  • 14 个回答
  • 60 人有此问题
  • 441 次查看
  • 最后回复者为 philipp

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THIS IS THE PAGE:

Google We've detected a problem with your cookie settings.

Enable cookies Make sure your cookies are enabled. To enable cookies, follow these browser-specific instructions.

Clear cache and cookies If you have cookies enabled but are still having trouble, clear your browser's cache and cookies.

Adjust your privacy settings If clearing your cache and cookies doesn't resolve the problem, try adjusting your browser's privacy settings. If your settings are on high, manually add www.google.com to your list of allowed sites. Learn more

©2013 Google - Google Home - Terms of Service - Privacy Policy - Help


i have done everything listed here so many times and nothing is fixing this. Made sure cookies were enabled, cleared cache and cookies, made sure Gmail was approved in security settings, and then as a last ditch effort, I disabled all add-ons for Firefox and still no Gmail... I was so desperate that I even re-installed ff-19 and still cannot get into my email account. What is going on here? Any help or small nudge in the correct direction would be much appreciated!

THIS IS THE PAGE: Google We've detected a problem with your cookie settings. Enable cookies Make sure your cookies are enabled. To enable cookies, follow these browser-specific instructions. Clear cache and cookies If you have cookies enabled but are still having trouble, clear your browser's cache and cookies. Adjust your privacy settings If clearing your cache and cookies doesn't resolve the problem, try adjusting your browser's privacy settings. If your settings are on high, manually add www.google.com to your list of allowed sites. Learn more ©2013 Google - Google Home - Terms of Service - Privacy Policy - Help i have done everything listed here so many times and nothing is fixing this. Made sure cookies were enabled, cleared cache and cookies, made sure Gmail was approved in security settings, and then as a last ditch effort, I disabled all add-ons for Firefox and still no Gmail... I was so desperate that I even re-installed ff-19 and still cannot get into my email account. What is going on here? Any help or small nudge in the correct direction would be much appreciated!

被采纳的解决方案

there are a few other threads that cover this issue - however no single clear solution/cause of the problem is apparent after going through them - maybe you can try some of the steps other users reported working nevertheless: https://support.mozilla.org/en-US/questions/950400 https://support.mozilla.org/en-US/questions/944943

定位到答案原位置 👍 4

所有回复 (14)

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hello Jessarie, please go through all steps mentioned in Websites say cookies are blocked - Unblock them (in particular step #2 - but be aware this will also remove all google passwords you have stored in the password manager).

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hi philipp... thanks for responding so fast!

I did twice and still no Gmail. I even used a file cleaning program to remove all the temporary files on my system... any other ideas?

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could you go to firefox > help > troubleshooting information, copy the contents of the page & paste it into a forum reply here - maybe this will provide some more clues...

please also make sure that no external security/privacy software is interfering with the cookie management in firefox.

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Application Basics

       Name
       Firefox
       Version
       19.0.2
       User Agent
       Mozilla/5.0 (Windows NT 6.1; WOW64; rv:19.0) Gecko/20100101 Firefox/19.0
       Build Configuration
         about:buildconfig
 Extensions
       Name
       Version
       Enabled
       ID
       Adblock Plus
       2.2.3
       true
       {d10d0bf8-f5b5-c8b4-a8b2-2b9879e08c5d}
       AutoPagerize
       0.9.10
       true
       jid0-tKjnEA5X3eBoP5HnqjBYQ4U3AcM@jetpack
       Bookmark Favicon Changer
       1.74
       true
       bookmarkfaviconchanger@sonthakit
       Brief
       1.6.2
       true
       [email protected]
       Download Statusbar
       0.9.10
       true
       {D4DD63FA-01E4-46a7-B6B1-EDAB7D6AD389}
       Flagfox
       4.2.7
       true
       {1018e4d6-728f-4b20-ad56-37578a4de76b}
       Ghostery
       2.9.3
       true
       [email protected]
       IE Tab 2 (FF 3.6+)
       4.12.22.2
       true
       {1BC9BA34-1EED-42ca-A505-6D2F1A935BBB}
       iReader
       1.0.7
       true
       [email protected]
       New Tab URL
       2.01.13
       true
       {819669ae-9ccd-4fde-acca-4a4428e8e5ed}
       Roomy Bookmarks Toolbar
       1.3.8
       true
       [email protected]
       Tab Counter
       1.9.6
       true
       tabcounter@morac
       Undo Closed Tabs Button
       3.7.1
       true
       [email protected]
       Webutation
       2.0.4
       true
       {15fe27f3-e5ab-2d59-4c5c-dadc7945bdbd}
       AddThis
       3.5.9
       false
       {3e0e7d2a-070f-4a47-b019-91fe5385ba79}
       DivX Plus Web Player HTML5 
       Norton Toolbar
       2012.5.13.5
       false
       {2D3F3651-74B9-4795-BDEC-6DA2F431CB62}
       Norton Vulnerability Protection
       11.3.0.9 - 4
       false
       {BBDA0591-3099-440a-AA10-41764D9DB4DB}
       Vertical Toolbar
       0.3.6
       false
       [email protected]
 Important Modified Preferences
     Name
     Value
       accessibility.typeaheadfind.flashBar
       0
       browser.cache.disk.capacity
       358400
       browser.cache.disk.smart_size.first_run
       false
       browser.cache.disk.smart_size.use_old_max
       false
       browser.cache.disk.smart_size_cached_value
       358400
       browser.places.smartBookmarksVersion
       4
       browser.startup.homepage
       about:home
       browser.startup.homepage_override.buildID
       20130307023931
       browser.startup.homepage_override.mstone
       19.0.2
       dom.ipc.plugins.enabled.npietab2.dll
       true
       dom.mozApps.used
       true
       extensions.lastAppVersion
       19.0.2
       gfx.direct3d.prefer_10_1
       true
       network.cookie.prefsMigrated
       true
       places.database.lastMaintenance
       1365274272
       places.history.expiration.transient_current_max_pages
       104858
       plugin.disable_full_page_plugin_for_types
       application/pdf
       privacy.sanitize.migrateFx3Prefs
       true
 Graphics
       Adapter Description
       Intel(R) HD Graphics Family
       Adapter Drivers
       igdumd64 igd10umd64 igd10umd64 igdumdx32 igd10umd32 igd10umd32
       Adapter RAM
       Unknown
       Device ID
       0x0116
       Direct2D Enabled
       true
       DirectWrite Enabled
       true (6.2.9200.16492)
       Driver Date
       8-31-2011
       Driver Version
       8.15.10.2509
       GPU #2 Active
       false
       GPU Accelerated Windows
       1/1 Direct3D 10
       Vendor ID
       0x8086
       WebGL Renderer
       Google Inc. -- ANGLE (Intel(R) HD Graphics Family)
       AzureCanvasBackend
       direct2d
       AzureContentBackend
       direct2d
       AzureFallbackCanvasBackend
       cairo
 JavaScript
       Incremental GC
       true
 Accessibility
       Activated
       false
       Prevent Accessibility
       0
 Library Versions
       Expected minimum version
       Version in use
       NSPR
       4.9.4
       4.9.4
       NSS
       3.14.1.0 Basic ECC
       3.14.1.0 Basic ECC
       NSSSMIME
       3.14.1.0 Basic ECC
       3.14.1.0 Basic ECC
       NSSSSL
       3.14.1.0 Basic ECC
       3.14.1.0 Basic ECC
       NSSUTIL
       3.14.1.0
       3.14.1.0

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...and Norton is set to allow firefox cookies as determined by user

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thanks, can you try to replicate this problem when you launch firefox in safe mode once?

Troubleshoot extensions, themes and hardware acceleration issues to solve common Firefox problems

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I am able to open gmail.com and log into my account if Firefox is in Private Browsing mode.

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can you specify again if it's working in safe mode (as suggested above) or in a private browsing window (which is a different mode).

in the first case i'd have a further look into your extensions. for example you could add a whitelist-rule for google.com in the ghostery addon...

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In "Safe Mode" I can NOT get logged in.

In a "Private Browsing Window" I CAN get logged in.

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does it make a difference when you go to firefox > help > troubleshooting information, click on profile folder/show folder and close all firefox windows afterwards. a windows explorer window should open up - in there rename the file named permissions.sqlite - it will be regenerated again the next time you launch the browser.

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no change after renaming file... still unable to get to log in page

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选择的解决方案

there are a few other threads that cover this issue - however no single clear solution/cause of the problem is apparent after going through them - maybe you can try some of the steps other users reported working nevertheless: https://support.mozilla.org/en-US/questions/950400 https://support.mozilla.org/en-US/questions/944943

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I used the same thing used in the first link 950400...

Firefox > Options > Options > Privacy > remove individual cookies > typed google > remove all cookies > typed gmail > remove all cookies

restarted Firefox and now I can log into gmail...

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ok great, thanks for reporting back with your findings!