Avatar for Username

搜索 | 用户支持

防范以用户支持为名的诈骗。我们绝对不会要求您拨打电话或发送短信，及提供任何个人信息。请使用“举报滥用”选项报告涉及违规的行为。

详细了解

话题已存档。 如果需要帮助请提出新问题。

some pages as they are loading disable the mouse, display a blue circle in place of mouse page then displays

  • 2 个回答
  • 1 人有此问题
  • 2 次查看
  • 最后回复者为 cor-el

Curt Heldreth
Curt Heldreth
more options

On some websites when I click to open them, the following happens: 1. FF display completely leaves the screen. 2. Mouse stops working completely. 3. Small blue circle appears in place of mouse. 4. After page is loaded, the blue circle is replaced by the mouse and everything returns to normal.

I am running Norton Internet Security Suite.

Thanks in advance.

On some websites when I click to open them, the following happens: 1. FF display completely leaves the screen. 2. Mouse stops working completely. 3. Small blue circle appears in place of mouse. 4. After page is loaded, the blue circle is replaced by the mouse and everything returns to normal. I am running Norton Internet Security Suite. Thanks in advance.

所有回复 (2)

jscher2000 - Support Volunteer
jscher2000 - Support Volunteer
  • Top 10 Contributor
more options

It sounds as though a plugin or some other component is taking a long time to initialize. If you leave that website and come right back, does it start up normally?

Is the page doesn't require a login, can you give a URL to a page that has this problem?

cor-el
cor-el
  • Moderator
  • Top 10 Contributor
more options

Try to boot the computer in Windows Safe mode with network support (press F8 on the boot screen) as a test to see if that helps.

Start Firefox in Safe Mode to check if one of the extensions (Firefox/Tools > Add-ons > Extensions) or if hardware acceleration is causing the problem (switch to the DEFAULT theme: Firefox/Tools > Add-ons > Appearance).

  • Do NOT click the Reset button on the Safe mode start window or otherwise make changes.