搜索 | 用户支持

防范以用户支持为名的诈骗。我们绝对不会要求您拨打电话或发送短信,及提供任何个人信息。请使用“举报滥用”选项报告涉及违规的行为。

详细了解

Firefox crashes

  • 3 个回答
  • 1 人有此问题
  • 4 次查看
  • 最后回复者为 John99

more options

Firefox keeps on crashing each time I tried to open it. I have submitted quite alot of these crashes and yet can't get the FF open, please anybody, help.

Firefox keeps on crashing each time I tried to open it. I have submitted quite alot of these crashes and yet can't get the FF open, please anybody, help.

被采纳的解决方案

Crash ID report : 6f513c4b-e818-486c-922e-4fae02111107

Signature : _purecall | nsXPTCStubBase::QueryInterface(nsID const&, void**

Trusteer Rapport software is the problem, see also my comment in /questions/893296

定位到答案原位置 👍 0

所有回复 (3)

more options

选择的解决方案

Crash ID report : 6f513c4b-e818-486c-922e-4fae02111107

Signature : _purecall | nsXPTCStubBase::QueryInterface(nsID const&, void**

Trusteer Rapport software is the problem, see also my comment in /questions/893296

more options

Thank you so much John99, I've uninstall rapport and my FF is now back on, thanks a bunch and countinue with the good work, cheers.

more options

Glad to have helped, and thanks for posting back to confirm that was the problem

Note the other post includes info on disabling Trusteer if you need to re-install a problematic version for occasional use. (Not much help of course if it crashes Firefox - it may work on 3.6, or try on IE)

由John99于修改