We're calling on all EU-based Mozillians with iOS or iPadOS devices to help us monitor Apple’s new browser choice screens. Join the effort to hold Big Tech to account!

搜索 | 用户支持

防范以用户支持为名的诈骗。我们绝对不会要求您拨打电话或发送短信,及提供任何个人信息。请使用“举报滥用”选项报告涉及违规的行为。

详细了解

When I try to create a new sync account using my email address, the response says it's alreay in use. I imagine this is a relic of my old foxmarks account. Is there a way to release that email account from the old version, or to reover the password?

  • 4 个回答
  • 9 人有此问题
  • 2 次查看
  • 最后回复者为 cor-el

more options

I've gotten an iPhone, and downloaded the Firefox browser to it, and I'd like to sync the browsers between my iMac and iPhone. When I enter my email to create a new sync account, I'm told that it's already in use, but there's no option to retrieve my password.

Any idea how to get around this?

I've gotten an iPhone, and downloaded the Firefox browser to it, and I'd like to sync the browsers between my iMac and iPhone. When I enter my email to create a new sync account, I'm told that it's already in use, but there's no option to retrieve my password. Any idea how to get around this?

所有回复 (4)

more options

Try the options at https://services.mozilla.com/ and see if you can't recover the password.

more options

that helps, I was able to reset the password, but still not able to activate my Sync account on either of my devices, i.e., my iMac and iPhone.

more options

Why not? What happens? Any error codes/messages?

See https://support.mozilla.com/en-US/kb/what-firefox-sync

more options