We're calling on all EU-based Mozillians with iOS or iPadOS devices to help us monitor Apple’s new browser choice screens. Join the effort to hold Big Tech to account!

Avatar for Username

搜索 | 用户支持

防范以用户支持为名的诈骗。我们绝对不会要求您拨打电话或发送短信，及提供任何个人信息。请使用“举报滥用”选项报告涉及违规的行为。

详细了解

话题已存档。 如果需要帮助请提出新问题。

am unable to install updates - seems to get stuck on download process

  • 1 个回答
  • 1 人有此问题
  • 2 次查看
  • 最后回复者为 cor-el

barbaraandpat
barbaraandpat
more options

i frequently receive pop-up box that says new Firefox updates are ready to be installed. but whenever i start the process, it just stays stuck on the download phase - never continues to the next stage. under my Firefox preferences, i have always had checked the option for updates to be automatically installed. however, under update history, it shows that no updates have ever been installed.

i frequently receive pop-up box that says new Firefox updates are ready to be installed. but whenever i start the process, it just stays stuck on the download phase - never continues to the next stage. under my Firefox preferences, i have always had checked the option for updates to be automatically installed. however, under update history, it shows that no updates have ever been installed.

所有回复 (1)

cor-el
cor-el
  • Moderator
  • Top 10 Contributor
more options
  • Download a new copy of the Firefox program: http://www.mozilla.com/firefox/all.html
  • Trash the current Firefox application to do a clean (re)install.
  • Install the new version that you have downloaded.

Your profile data is stored elsewhere in the Firefox Profile Folder, so you won't lose your bookmarks and other personal data.