搜索 | 用户支持

防范以用户支持为名的诈骗。我们绝对不会要求您拨打电话或发送短信,及提供任何个人信息。请使用“举报滥用”选项报告涉及违规的行为。

详细了解

how do I reset my sync key without losing my data?

  • 3 个回答
  • 8 人有此问题
  • 1 次查看
  • 最后回复者为 the-edmeister

more options

I am in Chile and my laptop hard drive crashed which was synched to my desktop back in states. I need to resync with my replaced hard drive but do not have my sync key. I DO NOT want to lose the sync data so the normal reset is not an option. Help!

I am in Chile and my laptop hard drive crashed which was synched to my desktop back in states. I need to resync with my replaced hard drive but do not have my sync key. I DO NOT want to lose the sync data so the normal reset is not an option. Help!

所有回复 (3)

more options

If you change your sync key, all your data will be erased from the sync server.

more options

Yeah, that screws me. How can I find out what my sync key is? What's the point of having a user name and password if it isn't going to let you access your own data? Is there anyway to find out from Mozilla what my sync key is?

more options

The sync key is used to encrypt and decrypt the data going to and coming from the sync server. The sync key is stored on every device that has been connected to that sync account. It isn't stored anywhere else, especially on the Mozilla sync server - no one else has access to your data in an unencrypted format when only you have the "key".

Wasn't your old hard drive returned to you after installation of the new drive? Pop it into a USB enclosure and see if you can recover your Firefox Profile data.
https://support.mozilla.com/en-US/kb/Recovering+important+data+from+an+old+profile
You need the key3.db & signons.sqlite files, specifically, to retrieve your sync key.