Avatar for Username

搜索 | 用户支持

防范以用户支持为名的诈骗。我们绝对不会要求您拨打电话或发送短信，及提供任何个人信息。请使用“举报滥用”选项报告涉及违规的行为。

详细了解

话题已存档。 如果需要帮助请提出新问题。

I cannot get the Firefox setup wizard to run on my laptop, which runs Windows XP.

  • 1 个回答
  • 47 人有此问题
  • 1 次查看
  • 最后回复者为 cor-el

QueenofSpades14
QueenofSpades14
more options

I have a Compaq Presario which runs Windows XP. I have 1.12 GB of RAM, a 1.59 GHz processor, and more than 30 GB of space on my hard drive. I can download Firefox, but I can't get the setup wizard to run. After I get it downloaded and try to run the wizard, my computer hangs up. I have tried both saving it and running it right off the bat. Neither way works. I need to have Firefox on my machine, so any way I could get help with this problem would be great. Thanks.

I have a Compaq Presario which runs Windows XP. I have 1.12 GB of RAM, a 1.59 GHz processor, and more than 30 GB of space on my hard drive. I can download Firefox, but I can't get the setup wizard to run. After I get it downloaded and try to run the wizard, my computer hangs up. I have tried both saving it and running it right off the bat. Neither way works. I need to have Firefox on my machine, so any way I could get help with this problem would be great. Thanks.

所有回复 (1)

cor-el
cor-el
  • Moderator
  • Top 10 Contributor
more options

It is possible that your anti-virus software is corrupting the downloaded files or otherwise interfering with installing Firefox.

You can try to disable the real-time (live) scanning of files in your anti-virus software temporarily to see if that makes installing work.

由cor-el于修改