搜索 | 用户支持

防范以用户支持为名的诈骗。我们绝对不会要求您拨打电话或发送短信,及提供任何个人信息。请使用“举报滥用”选项报告涉及违规的行为。

详细了解

Firefox crashes on my ipad whenever I close out the last or the only tab opened.

  • 1 个回答
  • 0 人有此问题
  • 15 次查看
  • 最后回复者为 Paul

more options

I use Firefox on my Mac and windows. Recently downloaded Firefox for the first time on ipad. Worked well for the sites that I opened for 15 minutes. Opened at max 4 tabs. Then I was crossing out the opened tabs, it crashed when the last open tab was closed. Tried again, and same thing. Since this is my behavior for every session, this could not continue, and I had to uninstall it from the iPad.

Version 17.5.1 iPad pro M1, 12.9 inch, 5th Gen

I use Firefox on my Mac and windows. Recently downloaded Firefox for the first time on ipad. Worked well for the sites that I opened for 15 minutes. Opened at max 4 tabs. Then I was crossing out the opened tabs, it crashed when the last open tab was closed. Tried again, and same thing. Since this is my behavior for every session, this could not continue, and I had to uninstall it from the iPad. Version 17.5.1 iPad pro M1, 12.9 inch, 5th Gen

所有回复 (1)

more options

Hi

I am sorry to hear that Firefox for iOS is crashing. I hope that we can help resolve this for you. Before following the steps below, please make sure that you have updated both your iOS device and Firefox for iOS to the latest versions available.

As a first step, close down many of the tabs that you have open to as few as possible. Does this help reduce the incidence of a crash?

If this does not resolve the issue, open the iOS Settings app, select General then iPhone Storage. Find Firefox and select Offload App. Does this help?

Failing that, we will need to look into this in more detail with some logs from inside your copy of Firefox for iOS. This article will walk you through getting both crash logs and Firefox logs. When you have them, please file them here (a GitHub account is required) so that our developers can look into this further for you.

I hope that this helps.