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Website not working correctly

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Robert
Robert
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As of a few days ago my login to my bank's website is not working. I can login, but the main page which should display accounts, etc. only displays the top half of the site, but not the lower half that should display the account information. I tried chrome, and that works fine. But I was wondering why FireFox is not displaying the website. I've been in contact with my bank and their I.T. department. And they claim there have been no changes or glitches, and their website should work with all majore browsers, including F.F. I do have a password manager, but I disabled that for the bank website. I've cleared cache numerous times. Rebooted, etc. I know there was a Microsoft Windows update a few days ago. In fact they sent 2 updates almost back to back. Which is unusual. I understand there have been cyber attacks recently. Don't know if that's related. Any ideas on how to get F.F. working on my bank's website? Thanks

As of a few days ago my login to my bank's website is not working. I can login, but the main page which should display accounts, etc. only displays the top half of the site, but not the lower half that should display the account information. I tried chrome, and that works fine. But I was wondering why FireFox is not displaying the website. I've been in contact with my bank and their I.T. department. And they claim there have been no changes or glitches, and their website should work with all majore browsers, including F.F. I do have a password manager, but I disabled that for the bank website. I've cleared cache numerous times. Rebooted, etc. I know there was a Microsoft Windows update a few days ago. In fact they sent 2 updates almost back to back. Which is unusual. I understand there have been cyber attacks recently. Don't know if that's related. Any ideas on how to get F.F. working on my bank's website? Thanks

所有回复 (1)

cor-el
cor-el
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If you use extensions ("3-bar" menu button or Tools -> Add-ons -> Extensions) that can block content (Adblock Plus, NoScript, DuckDuckGo PE, Disconnect, Ghostery, Privacy Badger, uBlock Origin), always make sure such extensions do not block content.

You can try these steps in case of issues with webpages:

You can reload webpage(s) and bypass the cache to refresh possibly outdated or corrupted files.

  • hold down the Shift key and left-click the Reload button
  • press "Ctrl + F5" or press "Ctrl + Shift + R" (Windows,Linux)
  • press "Command + Shift + R" (Mac)

Clear the Cache and remove the Cookies for websites that cause problems via the "3-bar" Firefox menu button (Settings), click the padlock icon (Clear cookies and site data) for the domain in the selected tab.

"Remove the Cookies" for websites that cause problems:

  • Settings -> Privacy & Security
    Cookies and Site Data: "Manage Data"

"Clear the Cache":

  • Settings -> Privacy & Security
    Cookies and Site Data -> Clear Data -> [X] Cached Web Content -> Clear

Start Firefox in Troubleshoot Mode to check if one of the extensions ("3-bar" menu button or Tools -> Add-ons -> Extensions) or if hardware acceleration or if userChrome.css/userContent.css is causing the problem.

  • switch to the Default System theme: "3-bar" menu button or Tools -> Add-ons -> Themes
  • do NOT click the "Refresh Firefox" button on the Troubleshoot Mode start window

You can check for issues with Enhanced Tracking Protection. Firefox shows a purple shield instead of a gray shield at the left end of the location/address bar in case Enhanced Tracking Protection is blocking content.

  • click the shield icon for more detail and possibly disable the protection

You can check the Web Console for relevant-looking messages like blocked content.