搜索 | 用户支持

防范以用户支持为名的诈骗。我们绝对不会要求您拨打电话或发送短信,及提供任何个人信息。请使用“举报滥用”选项报告涉及违规的行为。

详细了解

Unable to delete messages; unable to fix corrupt trash folder

  • 5 个回答
  • 2 人有此问题
  • 9 次查看
  • 最后回复者为 christ1

more options

The initial problem was that deleted messages reappeared in my inbox. I have followed the instructions for deleting the trash folder, selecting all files that have trash in them from my ImapMail folder in Thunderbird Profiles and restarting Thunderbird, but the Trash file appears corrupted upon reopening (multiple tries over the past few weeks). It also appears with a subfolder X that is corrupted and that I cannot delete.

This is my last try before giving up on Thunderbird after many years.

The initial problem was that deleted messages reappeared in my inbox. I have followed the instructions for deleting the trash folder, selecting all files that have trash in them from my ImapMail folder in Thunderbird Profiles and restarting Thunderbird, but the Trash file appears corrupted upon reopening (multiple tries over the past few weeks). It also appears with a subfolder X that is corrupted and that I cannot delete. This is my last try before giving up on Thunderbird after many years.
已附加屏幕截图

所有回复 (5)

more options
I have followed the instructions for deleting the trash folder, selecting all files that have trash in them from my ImapMail folder in Thunderbird Profiles and restarting Thunderbird

I don't really understand what that means and what exactly you did. With IMAP you should be really careful what you're doing while online, particularly deleting stuff. Everything you do in Thunderbird is mirrored on the server instantly , so it's very easy to erase messages or entire folders you didn't want to delete in the first place.

What instructions did you follow? Please post a link.

What was the Thunderbird restart supposed to do?

but the Trash file appears corrupted upon reopening (multiple tries over the past few weeks). It also appears with a subfolder X that is corrupted and that I cannot delete.

Can you log on to your account via webmail and delete the contents of the Trash folder on the server?

more options

I followed instructions from this link: https://www.nucleustechnologies.com/blog/cannot-delete-messages-in-thunderbird/ But I also looked at an early suggestion from this site. Both said to close Thunderbird before deleting the trash files, and then restarting.

My university no longer supports webmail, and I'm hesitant to delete the trash folder from Outlook, is that what you are recommending?

more options

Your instructions look pretty much like being copied from this support article: https://support.mozilla.org/en-US/kb/cannot-delete-messages

Have you tried to right-click Trash in the folder pane - Empty Trash?

I have followed the instructions for deleting the trash folder, selecting all files that have trash in them from my ImapMail folder in Thunderbird Profiles

Profiles? Are you saying you're having multiple profiles? If so , do all profiles have the problem?

What exactly means 'selecting all files that have trash in them'? Which files exactly and in which profile? Please be specific.

I'm hesitant to delete the trash folder from Outlook

You really need to be more specific what you mean with 'Outlook' here.

more options

I received the email support and will answer that here.

Correct, that is the set of instructions I used.

I'm on a Mac, so I used control+click to empty trash and delete the trash files in the ImapMail folder, but this didn't change anything and the Trash folder is still corrupted (see attached)

Profiles is the name of the folder in Thunderbird (see attached)

Outlook is the web-based Microsoft mail program (used by my university). I am using that while I am having this issue in Thunderbird because I can delete messages there. I don't really care for the platform so wanted to continue using Thunderbird unless I can't solve this problem

more options
I used control+click to empty trash and delete the trash files in the ImapMail folder

My last attempt: what files exactly?

Outlook is the web-based Microsoft mail program (used by my university). I am using that while I am having this issue in Thunderbird because I can delete messages there.

Then you can probably also empty the trash via Outlook webmail.