Avatar for Username

搜索 | 用户支持

防范以用户支持为名的诈骗。我们绝对不会要求您拨打电话或发送短信，及提供任何个人信息。请使用“举报滥用”选项报告涉及违规的行为。

详细了解

话题已存档。 如果需要帮助请提出新问题。

Firefox and Chrome crash instantly when opened on Windows 10

  • 1 个回答
  • 0 人有此问题
  • 5 次查看
  • 最后回复者为 Paul

i.masterofskills
i.masterofskills
more options

Hey, I just factory reset my computer and the first thing I did was download Firefox and Google Chrome. When I try to open them, they instantly close. The browser that I'm currently able to use is Microsoft Edge. After this didn't work, I checked for Windows updates, and had some queued. After restarting and applying the updates, the issue persisted. Although it might be worth to mention that after a few moments from restarting my laptop, they both worked fine. But given like ten-ish seconds, they both started to crash again.

Hey, I just factory reset my computer and the first thing I did was download Firefox and Google Chrome. When I try to open them, they instantly close. The browser that I'm currently able to use is Microsoft Edge. After this didn't work, I checked for Windows updates, and had some queued. After restarting and applying the updates, the issue persisted. Although it might be worth to mention that after a few moments from restarting my laptop, they both worked fine. But given like ten-ish seconds, they both started to crash again.

所有回复 (1)

Paul
Paul
  • Top 25 Contributor
  • Moderator
more options

We're sorry to hear that your Firefox seems to be crashing when you open it. Please perform the following steps to give us a crash report ID that helps us find out more about the cause of the crash.

  1. On the keyboard, press [Windows] The image "Windows key" does not exist. + [R]. This should bring up a Run window that contains a text field.
  2. In that text field, type %APPDATA% and press Enter. An explorer window should open.
  3. From that explorer window, double-click on the Mozilla folder, then double-click on Firefox and then on Crash reports. Double-click on submitted.
  4. Now, you should see a list of files that contain reports. Go to View > Arrange Icons by > Modified to get the most recent files at the top of the window.
  5. Open the most recent 5 files with a text editor and copy the IDs.
  6. Paste each ID with bp- into the reply window on the forums.

Thanks in advance!

You can find more information and troubleshooting steps in the Troubleshoot Firefox crashes (closing or quitting unexpectedly) article.