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Bitdefender quarantines my entire inbox when it finds a trojan in an email.

  • 2 个回答
  • 0 人有此问题
  • 4 次查看
  • 最后回复者为 colin66

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When downloading messages if there is a trojan in an email Bitdefender quarantines my entire inbox and subsequent emails in the same download have no inbox to write to so give an error. There is a work around but it is a pain. I have to do the following.

1 Log in to webmail 2 Delete suspect emails manually 3 Delete the popstate.dat file 4 Rerun the download.

This is a pain and I run the risk of losing older emails. I have switched off antispam in Bitdefender to no avail. Running 64 bit Windows 11 with the latest versions of Thunderbird and Bitdefender.

Hope someone can help.

When downloading messages if there is a trojan in an email Bitdefender quarantines my entire inbox and subsequent emails in the same download have no inbox to write to so give an error. There is a work around but it is a pain. I have to do the following. 1 Log in to webmail 2 Delete suspect emails manually 3 Delete the popstate.dat file 4 Rerun the download. This is a pain and I run the risk of losing older emails. I have switched off antispam in Bitdefender to no avail. Running 64 bit Windows 11 with the latest versions of Thunderbird and Bitdefender. Hope someone can help.

被采纳的解决方案

Settings > Privacy > Security > enable Allow antivirus ... quarantine

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选择的解决方案

Settings > Privacy > Security > enable Allow antivirus ... quarantine

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Thanks Wayne, Easy when you know how. I am sure I won't be the last to fall in to this trap,