We're calling on all EU-based Mozillians with iOS or iPadOS devices to help us monitor Apple’s new browser choice screens. Join the effort to hold Big Tech to account!

搜索 | 用户支持

防范以用户支持为名的诈骗。我们绝对不会要求您拨打电话或发送短信,及提供任何个人信息。请使用“举报滥用”选项报告涉及违规的行为。

详细了解

Missing bookmarks

more options

Trying to help someone who has lost their bookmarks in firefox. I've tried going to the bookmark auto backups, then to restore, choose a backup. I get an error message "unable to process the backup file" when I choose any of the backups from the list. I've checked and found only the default profile on the system.

Trying to help someone who has lost their bookmarks in firefox. I've tried going to the bookmark auto backups, then to restore, choose a backup. I get an error message "unable to process the backup file" when I choose any of the backups from the list. I've checked and found only the default profile on the system.

所有回复 (1)

more options

Hi Andrew, See if some suggestions here will help -

Bookmarks are missing and can't restore from backup https://support.mozilla.org/en-US/questions/1382600

"Unable to process the backup file." Can't import backup bookmarks folder https://support.mozilla.org/en-US/questions/1366461

Unable to process the backup file https://support.mozilla.org/en-US/questions/1299911