搜索 | 用户支持

防范以用户支持为名的诈骗。我们绝对不会要求您拨打电话或发送短信,及提供任何个人信息。请使用“举报滥用”选项报告涉及违规的行为。

详细了解

Firefox browser stopped working

  • 5 个回答
  • 1 人有此问题
  • 2 次查看
  • 最后回复者为 James

more options

My firefox browser stopped working today. I've tried uninstalling and reinstalling twice. Firefox will open once after a reinstall, but opening web pages is intermittent. When I close firefox and restart, nothing happens. If I go to task manager I can find some firefox processes running, but nothing is happening on my screen. I don't get any type of error message, just nothing. I've been using firefox without issue until today. I have a dell XPS 13 with Windows 10 Home.

My firefox browser stopped working today. I've tried uninstalling and reinstalling twice. Firefox will open once after a reinstall, but opening web pages is intermittent. When I close firefox and restart, nothing happens. If I go to task manager I can find some firefox processes running, but nothing is happening on my screen. I don't get any type of error message, just nothing. I've been using firefox without issue until today. I have a dell XPS 13 with Windows 10 Home.

被采纳的解决方案

Do you use Webroot (security software)?

Webroot has been identified as blocking 64-bit Firefox 97 from running properly:

定位到答案原位置 👍 2

所有回复 (5)

more options

选择的解决方案

Do you use Webroot (security software)?

Webroot has been identified as blocking 64-bit Firefox 97 from running properly:

more options

Yes I do use webroot and have been for years. Not sure why this is just now happening, but I will look into it. Thanks.

more options

Thanks again! I think it's the webroot issue as you suggested.

more options

Hello,

I am glad to hear that your problem has been resolved. If you haven't already, please select the answer that solves the problem. This will help other users with similar problems find the solution.

Thank you for contacting Mozilla Support.

more options

https://www.mozilla.org/firefox/97.0.1/releasenotes/

Fixed Works around problems with WebRoot SecureAnywhere antivirus rendering Firefox unusable in some situations