We're calling on all EU-based Mozillians with iOS or iPadOS devices to help us monitor Apple’s new browser choice screens. Join the effort to hold Big Tech to account!

Avatar for Username

搜索 | 用户支持

防范以用户支持为名的诈骗。我们绝对不会要求您拨打电话或发送短信，及提供任何个人信息。请使用“举报滥用”选项报告涉及违规的行为。

详细了解

话题已存档。 如果需要帮助请提出新问题。

My previous question regarding lost bookmarks

joegils1
joegils1
more options

I have restored/retrieved all my bookmarks with no problem at all on previous laptops even after I have gotten rid of the one before. For some reason I cannot restore or sync and retrieve any of my bookmarks. through 3 laptops that have gone dead, this has never happened before. Are they all just gone for good and Im screwed or is there a way to get them back...sync and everything is not bringing them back like before.

I have restored/retrieved all my bookmarks with no problem at all on previous laptops even after I have gotten rid of the one before. For some reason I cannot restore or sync and retrieve any of my bookmarks. through 3 laptops that have gone dead, this has never happened before. Are they all just gone for good and Im screwed or is there a way to get them back...sync and everything is not bringing them back like before.

所有回复 (1)

jscher2000 - Support Volunteer
jscher2000 - Support Volunteer
  • Top 10 Contributor
more options

Here's a link to your earlier thread: https://support.mozilla.org/questions/1344242. Seems simpler to consolidate in one or the other.

By "cannot restore" do you mean you copied over a bookmark backup file (a .jsonlz4 file) and Firefox won't restore it? Is there a particular error message?

Or is this all about Sync... unfortunately, Sync doesn't always work, but others may have a better idea of how to troubleshoot it.