We're calling on all EU-based Mozillians with iOS or iPadOS devices to help us monitor Apple’s new browser choice screens. Join the effort to hold Big Tech to account!

搜索 | 用户支持

防范以用户支持为名的诈骗。我们绝对不会要求您拨打电话或发送短信,及提供任何个人信息。请使用“举报滥用”选项报告涉及违规的行为。

详细了解

Firefox for iOS

  • 1 个回答
  • 1 人有此问题
  • 2 次查看
  • 最后回复者为 Major Tom

more options

Firefox won’t open. When l click on the Mozilla tile l get a white screen with the Firefox logo. Rebooting doesn’t help, and don’t want to delete the app and redownload it, because l don’t want to lose my bookmarks.

Firefox won’t open. When l click on the Mozilla tile l get a white screen with the Firefox logo. Rebooting doesn’t help, and don’t want to delete the app and redownload it, because l don’t want to lose my bookmarks.

所有回复 (1)

more options

Hi @Ismarrero, firts ceck for an update in the App Store. If there is no update pending, have you created a Firefox-account with your actual installation? If yes, are you logged-in to this account on your device and have you enabled the synchronization?

If also "yes", download Firefox on another device, desktop or mobile, log in to your account, start a synchronization.

When sync is complete, delete Firefox on iOS followed by a fresh installation. Log in to your account and enable the synchronization to get your settings and bookmarks syced to your device.