搜索 | 用户支持

防范以用户支持为名的诈骗。我们绝对不会要求您拨打电话或发送短信,及提供任何个人信息。请使用“举报滥用”选项报告涉及违规的行为。

详细了解

My account just disappeared and firefox told me to create a new account with the same email, i lost all passwords and bookmarks, please help me

more options

it said that account not found, had no other choices to open it or reset password, i created a new account using the same email and yes i lost all passwords and bookmarks, please help i searched my email to confirm that i didn't get any account delete email only old confirmation emails

it said that account not found, had no other choices to open it or reset password, i created a new account using the same email and yes i lost all passwords and bookmarks, please help i searched my email to confirm that i didn't get any account delete email only old confirmation emails

所有回复 (1)

more options

Hi mohamad, sorry to hear about this problem.

Did your Firefox report that your profile was not found? Firefox stores your data locally in a profile folder, so even if you zapped the contents of your Firefox Account, you may still have a local copy of the data in a different profile. The trick will be to find it.

If you haven't already, could you close out of Firefox and do a normal Windows shutdown and restart to complete any pending updates and release any file locks.

If Firefox again starts up without your data, could you check whether your stuff is available in a different profile, as follows:

Profile Manager Page

Inside Firefox, type or paste about:profiles in the address bar and press Enter/Return to load it.

This page should list at least one profile and could list many. (Each profile has two folders and one or more buttons. Do not use any Remove buttons!)

The profile that Firefox is currently using will have this:

This is the profile in use and it cannot be deleted.

Do you have another profile named default or default-longnumber listed on this page? If so, you can check whether it is the one you were using recently by clicking its Launch profile in new browser button.

If it isn't what you want, simply close that new window.

If it IS what you want, back on the about:profiles page, click the Set as default profile button for that profile so Firefox uses it automatically at the next startup.

Any progress so far, or do we need to keep looking for your data in some other places?