搜索 | 用户支持

防范以用户支持为名的诈骗。我们绝对不会要求您拨打电话或发送短信,及提供任何个人信息。请使用“举报滥用”选项报告涉及违规的行为。

详细了解

I have a problem, my ang antivirus detected virus addon in my firefox

  • 5 个回答
  • 1 人有此问题
  • 13 次查看
  • 最后回复者为 Shadow110

more options

AVG detected connection addons.cdn.mozilla.net and closed it becouse it was infected by Java:malware-gen [Trj] Later i discovered something. Connection was from free download manager addon. Then i decided to uninstall fdm addon and program.

AVG detected connection addons.cdn.mozilla.net and closed it becouse it was infected by Java:malware-gen [Trj] Later i discovered something. Connection was from free download manager addon. Then i decided to uninstall fdm addon and program.

所有回复 (5)

more options

Hello, Since you uninstalled the problem add-on, let's do a refresh!

The Refresh feature (called "Reset" in older Firefox versions) can fix many issues by restoring Firefox to its factory default state while saving your bookmarks, history, passwords, cookies, and other essential information.

Note: When you use this feature, you will lose any extensions, toolbar customizations, and some preferences. See the Refresh Firefox - reset add-ons and settings article for more information.

To Refresh Firefox:

  1. Open the Troubleshooting Information page using one of these methods:
    • Click the menu button New Fx Menu, click help Help-29 and select Troubleshooting Information. A new tab containing your troubleshooting information should open.
    • If you're unable to access the Help menu, type about:support in your address bar to bring up the Troubleshooting Information page.
  2. At the top right corner of the page, you should see a button that says "Refresh Firefox" ("Reset Firefox" in older Firefox versions). Click on it.
  3. Firefox will close. After the refresh process is completed, Firefox will show a window with the information that is imported.
  4. Click Finish and Firefox will reopen.

Did this fix the problem? Please report back to us!

Thank you.

more options

peter22557 said

Connection was from free download manager addon

You should contact its support and ask about this.

more options

Thank's for answers. I alredy fixed my firefox.I posted this here as warning for others and mozilla support to prevent from spreading virus. :)

more options

I discovered something important now. That virus copied himself to appdata/local/temp names of virus files are tmp-fhz.xpi and tmp-vbv.xpi

more options

Thank you for letting us know. Unfortunately Mozilla Firefox Support can do nothing about this. You need to go back to the addon page you downloaded that from and find the greyed out Report Abuse link and provide the information there.

Suggest you also continue to further explore removing anything left over. Please use more than 1 scanner as each uses diff tech : https://support.mozilla.org/en-US/kb/troubleshoot-firefox-issues-caused-malware Save your Report and google each before deleting anything as do not want to delete something you need, If need help : https://forums.malwarebytes.com/topic/9573-im-infected-what-do-i-do-now/ Post in only 1 forum, then wait.

Please let us know if this solved your issue or if need further assistance.