We're calling on all EU-based Mozillians with iOS or iPadOS devices to help us monitor Apple’s new browser choice screens. Join the effort to hold Big Tech to account!

Avatar for Username

搜索 | 用户支持

防范以用户支持为名的诈骗。我们绝对不会要求您拨打电话或发送短信，及提供任何个人信息。请使用“举报滥用”选项报告涉及违规的行为。

详细了解

话题已存档。 如果需要帮助请提出新问题。

I keep getting this error when trying to download email (CenturyLink): The RETR command did not succeed. Error retrieving a message. Mail server pop.centurylink

  • 2 个回答
  • 6 人有此问题
  • 9 次查看
  • 最后回复者为 Joehiker

Joehiker
Joehiker
more options

CenturyLink email throws error when I try to download: The RETR command did not succeed. Error retrieving a message. Mail server pop.centurylink.net responded: system failure: Unable to get content for Message 974. No help from CL support. Have reconfigured my Tbird settings so many times now I don't recall what they were when working (yesterday) - though CL says to use the ones here: http://internethelp.centurylink.com/internethelp/email-setup-in-thunderbird-1.html. Grrr. Webmail to CL works fine (of course) and they say that Tbird is the problem....

CenturyLink email throws error when I try to download: The RETR command did not succeed. Error retrieving a message. Mail server pop.centurylink.net responded: system failure: Unable to get content for Message 974. No help from CL support. Have reconfigured my Tbird settings so many times now I don't recall what they were when working (yesterday) - though CL says to use the ones here: http://internethelp.centurylink.com/internethelp/email-setup-in-thunderbird-1.html. Grrr. Webmail to CL works fine (of course) and they say that Tbird is the problem....

被采纳的解决方案

re : Unable to get content for Message 974 is a message from the server.

You mention you have a POP mail account, so it can only access and download from server Inbox.

Is the problem email in the server Inbox or has it been moved to eg: server Spam folder?

Logon to webmail account via a browser to see where that email is located.

If it is in the webmail 'Spam' folder, either read it and then empty the spam folder or if you want the email, move it back into the Inbox and empty the Spam folder anyway. Then try to Get Messages in Thunderbird.

定位到答案原位置 👍 2

所有回复 (2)

Toad-Hall
Toad-Hall
  • Top 25 Contributor
more options

选择的解决方案

re : Unable to get content for Message 974 is a message from the server.

You mention you have a POP mail account, so it can only access and download from server Inbox.

Is the problem email in the server Inbox or has it been moved to eg: server Spam folder?

Logon to webmail account via a browser to see where that email is located.

If it is in the webmail 'Spam' folder, either read it and then empty the spam folder or if you want the email, move it back into the Inbox and empty the Spam folder anyway. Then try to Get Messages in Thunderbird.

Joehiker
Joehiker 提问者
more options

Thanks for following up. While I was able to log into the CL server, the mail wasn't even downloading there, which was verified after I sent several tests from a gmail account I use. Once the rep (the third one I had interacted with!) saw that, she finally took ownership of the problem and traced it back to a server issue within the CL network. Problem solved: Don't use CenturyLink. (lol) Easy to say now when I am not trying to convince a CL rep that the problem is on their end.

And yes - Tbird works as smoothly as it always has.

由Joehiker于修改