搜索 | 用户支持

防范以用户支持为名的诈骗。我们绝对不会要求您拨打电话或发送短信,及提供任何个人信息。请使用“举报滥用”选项报告涉及违规的行为。

详细了解

AmazonUK, can scroll opening page and specific items' details pages, cannot scroll down a search results pages.

  • 2 个回答
  • 2 人有此问题
  • 2 次查看
  • 最后回复者为 Cublet

more options

Though already using the current verion of Firefox (and having problems with RoyalCaribbean.co.uk) I performed a Refresh. RCUK is now OK but Amazon UK is now not working as it did before. Opening Amazon I can scroll down the landing page using my mouse wheel. When I input a Search I cannot scroll down the results page but can use the down arrow. When I select an item to look at in detail I can scroll down its details page, so it's the bit in the middle that's no longer working. Many thanks.

Though already using the current verion of Firefox (and having problems with RoyalCaribbean.co.uk) I performed a Refresh. RCUK is now OK but Amazon UK is now not working as it did before. Opening Amazon I can scroll down the landing page using my mouse wheel. When I input a Search I cannot scroll down the results page but can use the down arrow. When I select an item to look at in detail I can scroll down its details page, so it's the bit in the middle that's no longer working. Many thanks.

被采纳的解决方案

Please update your ATI Mobility Radeon HD 3650 Video Card Drivers Not updated since driverDate: 1-13-2015 Monthly updates for ATI cards mostly. https://support.amd.com/en-us/download

https://support.mozilla.org/en-US/kb/upgrade-graphics-drivers-use-hardware-acceleration TRY NO HARDWARE ACCELERATION

Since you are getting screen tear by the sounds of it. do the above if nrew drivers do not fix the issue.

Note : Firefox 57 Quantum release date Nov 14th https://www.mozilla.org/en-US/firefox/quantum/ Note : Legacy Extensions will be disabled and or removed.

Please let us know if this solved your issue or if need further assistance.

定位到答案原位置 👍 0

所有回复 (2)

more options

选择的解决方案

Please update your ATI Mobility Radeon HD 3650 Video Card Drivers Not updated since driverDate: 1-13-2015 Monthly updates for ATI cards mostly. https://support.amd.com/en-us/download

https://support.mozilla.org/en-US/kb/upgrade-graphics-drivers-use-hardware-acceleration TRY NO HARDWARE ACCELERATION

Since you are getting screen tear by the sounds of it. do the above if nrew drivers do not fix the issue.

Note : Firefox 57 Quantum release date Nov 14th https://www.mozilla.org/en-US/firefox/quantum/ Note : Legacy Extensions will be disabled and or removed.

Please let us know if this solved your issue or if need further assistance.

more options

Problem solved after graphics update.

Many thanks, Cublet