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Firefox crashing with IO Access errors (READ/WRITE) on Youtube video load

  • 12 个回答
  • 4 人有此问题
  • 1 次查看
  • 最后回复者为 TNT3530

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Firefox crashes every time any sort of video comes up, usually Youtube of course. 9/10 times it just stops responding with no crash report, others are:

2a739cc1-12a8-4260-8b63-04d6a7972ecc 8/20/2017 4:24 PM

3a3b6055-b904-4c4b-8484-8b0f0ec7dfda 8/19/2017 4:55 PM

9bd3b013-145d-42e6-b8bd-7ff8d11c949f 8/19/2017 4:55 PM

f7317d52-83ae-4f70-beca-91f6f17934a6 8/19/2017 4:54 PM

39a9d00c-6ece-45c0-adb4-5088aa5069b0 8/19/2017 4:54 PM

6f273827-15df-4463-9a52-5f41363a403e 8/19/2017 4:47 PM

992f2e95-cfe0-41d0-a0b3-d42ce5533611 8/18/2017 8:18 PM

b6942c32-8bd5-47fc-af63-f37667775391 8/18/2017 8:15 PM

39ef201e-053e-4b18-b468-be4623e702f1 8/18/2017 8:15 PM

1d22f1fc-29ad-4eec-b601-de6c6ad5df0a 8/18/2017 8:15 PM

2a6146f7-7332-47f9-9091-06be2ae0b9a9 8/18/2017 4:30 AM

a59c18dd-68e1-4c4a-bb40-3ea735c7e74d 8/18/2017 4:30 AM

71d102b5-41b7-40a9-9f3a-8fbb4ab1f7c0 8/18/2017 4:08 AM

1cd5a75f-138f-4137-a912-b95a2dd616d9 8/18/2017 4:08 AM

828fa070-5824-46df-9480-26c910bd14e8 8/18/2017 4:04 AM

a5fcfdbc-70b2-4ede-9981-490e5df26125 8/18/2017 4:04 AM

e9703a14-35b3-48d4-bb97-781149b6f9ee 8/18/2017 4:04 AM

5612ddc7-eae8-447a-bc89-2cad04a76bb6 8/18/2017 4:04 AM

00e41cb8-75da-405d-80cb-4e1f49aef6ed 8/18/2017 4:01 AM

4e133afa-e4c7-486a-96ec-b9e90ef36b23 8/18/2017 4:01 AM

2c6e64d8-2cb9-40ca-8371-09f2472dddb7 8/18/2017 3:44 AM

25b47776-4d88-4f8d-b048-7e78ffc247c6 8/17/2017 11:22 PM

2ca2e24b-e609-45f9-88f8-451ddeedd9bf 8/17/2017 3:23 PM

Ive tried running in administrator, Ive scanned for viruses, Ive updated and reinstalled plugins, nothing works

Firefox crashes every time any sort of video comes up, usually Youtube of course. 9/10 times it just stops responding with no crash report, others are: 2a739cc1-12a8-4260-8b63-04d6a7972ecc 8/20/2017 4:24 PM 3a3b6055-b904-4c4b-8484-8b0f0ec7dfda 8/19/2017 4:55 PM 9bd3b013-145d-42e6-b8bd-7ff8d11c949f 8/19/2017 4:55 PM f7317d52-83ae-4f70-beca-91f6f17934a6 8/19/2017 4:54 PM 39a9d00c-6ece-45c0-adb4-5088aa5069b0 8/19/2017 4:54 PM 6f273827-15df-4463-9a52-5f41363a403e 8/19/2017 4:47 PM 992f2e95-cfe0-41d0-a0b3-d42ce5533611 8/18/2017 8:18 PM b6942c32-8bd5-47fc-af63-f37667775391 8/18/2017 8:15 PM 39ef201e-053e-4b18-b468-be4623e702f1 8/18/2017 8:15 PM 1d22f1fc-29ad-4eec-b601-de6c6ad5df0a 8/18/2017 8:15 PM 2a6146f7-7332-47f9-9091-06be2ae0b9a9 8/18/2017 4:30 AM a59c18dd-68e1-4c4a-bb40-3ea735c7e74d 8/18/2017 4:30 AM 71d102b5-41b7-40a9-9f3a-8fbb4ab1f7c0 8/18/2017 4:08 AM 1cd5a75f-138f-4137-a912-b95a2dd616d9 8/18/2017 4:08 AM 828fa070-5824-46df-9480-26c910bd14e8 8/18/2017 4:04 AM a5fcfdbc-70b2-4ede-9981-490e5df26125 8/18/2017 4:04 AM e9703a14-35b3-48d4-bb97-781149b6f9ee 8/18/2017 4:04 AM 5612ddc7-eae8-447a-bc89-2cad04a76bb6 8/18/2017 4:04 AM 00e41cb8-75da-405d-80cb-4e1f49aef6ed 8/18/2017 4:01 AM 4e133afa-e4c7-486a-96ec-b9e90ef36b23 8/18/2017 4:01 AM 2c6e64d8-2cb9-40ca-8371-09f2472dddb7 8/18/2017 3:44 AM 25b47776-4d88-4f8d-b048-7e78ffc247c6 8/17/2017 11:22 PM 2ca2e24b-e609-45f9-88f8-451ddeedd9bf 8/17/2017 3:23 PM Ive tried running in administrator, Ive scanned for viruses, Ive updated and reinstalled plugins, nothing works

由TNT3530于修改

所有回复 (12)

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Please click those crash id's to submit then, and then give us the new numbers, which start with bp-

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My mistake, here are some submitted ones while I submit the old ones bp-3c65d6c7-d064-4239-b0e4-abdb00170821

bp-a6ece8cb-50e2-44ef-ae54-a776c0170821

bp-be113aa3-3118-4768-a9d5-24a980170821

bp-81d3f813-a032-4b1e-bc5a-569e60170821

bp-8e0ba8c9-eee3-4f6e-b561-c92250170821

bp-3efe6e94-238b-4111-b2e4-c96440170821

bp-d37904aa-0f95-4512-b855-a1dcc0170821

bp-a20a6d97-9970-4f8a-9357-c45f70170821

bp-ae770476-a0f3-4846-a5ca-bc2fa1170821

bp-a5d6fb2e-7003-40e3-89ec-b17ce1170821

bp-7f47bf49-16d3-48ab-8788-09e7c1170821

bp-a77450d1-2801-441e-8733-40e911170820

bp-fa99f92a-97c1-480e-b82c-5fc471170820

bp-b749b583-af64-4f97-8fd8-6f7cb1170820

bp-07bbd79f-e194-4617-b8e3-02ff31170817

bp-8820e5e7-32f5-40f1-98a6-36b531170817

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Product Firefox Release Channel release Version 55.0.2 Build ID 20170814072924 OS Windows 10 OS Version 10.0.15063


Signature: F1398665248

Process Type plugin (web) Shockwave Flash Version: 26.0.0.151

Attention Summo's there are 20 related bug reports (Check Bugzilla tab)


The crash report shows you have; NahimicMSIDevProps.dll = unknown

Important: Some malware camouflages itself as NahimicMSIDevProps.dll


You may have ad/mal-ware. Further information can be found in this article; https://support.mozilla.org/en-US/kb/troubleshoot-firefox-issues-caused-malware?cache=no

Run most or all of the listed malware scanners. Each works differently. If one program misses something, another may pick it up.

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Multiple virus scans return nothing, Running another now.

EDIT: Nothing on all scans

由TNT3530于修改

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These are all crashes caused by the Shockwave Flash plugin.

You can check for issues caused by plugins.

  • set plugins to "Ask to Activate" on the about:addons page ("3-bar" menu button or Tools -> Add-ons -> Plugins)
  • plugins are not affected by Firefox Safe Mode

See also:

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cor-el said

These are all crashes caused by the Shockwave Flash plugin. You can check for issues caused by plugins.
  • set plugins to "Ask to Activate" on the about:addons page ("3-bar" menu button or Tools -> Add-ons -> Plugins)
  • plugins are not affected by Firefox Safe Mode
See also:

Flash is disabled and it still crashes, same errors bp-cffd93e5-acb8-466f-8550-13e071170821

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Nvwgf2um.dll = NVIDIA Compatible D3D10 Driver = NVIDIA Corporation

Update this driver.

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You can try to set this pref to false on the about:config page.

  • media.windows-media-foundation.allow-d3d11-dxva = false
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All drivers were up to date, the config worked for one video and then Firefox crashed again.

bp-e66d7b87-6cbb-4ba0-bc26-f7bcf1170821

由TNT3530于修改

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You can try to disable hardware acceleration in Firefox.

  • Options/Preferences -> General: Performance
    remove checkmark: [ ] "Use recommended performance settings"
    "Use hardware acceleration when available"

You need to close and restart Firefox after toggling this setting.

You can check if there is an update for your graphics display driver and check for hardware acceleration related issues.

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Hardware acceleration did nothing, along with disabling WebGL similarly did nothing. Im not even getting crash reports for most crashes.

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It seems other web like applications are having issues as well, so Im going to assume its a hardware issue.

EDIT: Memtest returned all clear, no clue what else to do at this point IE Works fine as well

由TNT3530于修改