搜索 | 用户支持

防范以用户支持为名的诈骗。我们绝对不会要求您拨打电话或发送短信,及提供任何个人信息。请使用“举报滥用”选项报告涉及违规的行为。

详细了解

I am suddennly unable to connect with my ISP's email

  • 1 个回答
  • 2 人有此问题
  • 4 次查看
  • 最后回复者为 Matt

more options

I have previously been connecting to my ISP's email server without difficulty. Now I am unable to. My ISP has gone through the account, and has found nothing wrong--all settings ok. They can operate my account with no difficulty. My ISP is fairly sure that the problem lies in Thunderbird.

Help!

I have previously been connecting to my ISP's email server without difficulty. Now I am unable to. My ISP has gone through the account, and has found nothing wrong--all settings ok. They can operate my account with no difficulty. My ISP is fairly sure that the problem lies in Thunderbird. Help!

所有回复 (1)

more options

If it suddenly happened and their are no account settings error I am almost certain the problem is not Thunderbird.

Try the following:

  • Restart Thunderbird with add-ons disabled (Thunderbird Safe Mode). On the Help menu, click on "Restart with Add-ons Disabled". If Thunderbird works like normal, there is an Add-on or Theme interfering with normal operations. You will need to re-enable add-ons one at a time until you locate the offender.
  • Restart the operating system in safe mode with Networking. This loads only the very basics needed to start your computer while enabling an Internet connection. Click on your operating system for instructions on how to start in safe mode: Windows 10, Windows 8, Windows 7, Windows Vista, Windows XP, OSX
If safe mode for the operating system fixes the issue, there's other software in your computer that's causing problems. Possibilities include but not limited to: AV scanning, virus/malware, background downloads such as program updates.

If that does not help. Please add the troubleshooting information to your post To find the Troubleshooting information:

  • Open Help (or click on three-line-icon and select Help)
  • Choose Troubleshooting Information
  • Use the button Copy to clipboard to select all. Do not check box "Include account names"!
  • Paste this in your post.