Join the Mozilla’s Test Days event from Dec 2–8 to test the new Firefox address bar on Firefox Beta 134 and get a chance to win Mozilla swag vouchers! 🎁

搜索 | 用户支持

防范以用户支持为名的诈骗。我们绝对不会要求您拨打电话或发送短信,及提供任何个人信息。请使用“举报滥用”选项报告涉及违规的行为。

详细了解

How can I request that the HTML5 player be used ?

  • 2 个回答
  • 20 人有此问题
  • 1 次查看
  • 最后回复者为 Frankster47

more options

When using YouTube, the Adobe flash plugin crashes immediately and states that my browser does not recognize any of the video formats available . Yes, it's the latest version. The suggested fix is to use the HTML5 player. Where do I go in Firefox to designate the HTML5 player as the default ?

When using YouTube, the Adobe flash plugin crashes immediately and states that my browser does not recognize any of the video formats available . Yes, it's the latest version. The suggested fix is to use the HTML5 player. Where do I go in Firefox to designate the HTML5 player as the default ?

被采纳的解决方案

Am noticing in supplied information that there has been some video card crashing or just errors. could you please update your video drivers or re-install them https://support.mozilla.org/en-US/kb/upgrade-graphics-drivers-use-hardware-acceleration Also try without Hardware Acceleration.

I notice you have a Avast SafePrice pluggin and Avast Online Security installed in the Firefox Plug-ins could you please try disabling them and try the video that were not being played again after disable then re-start Firefox.

If it plays properly then this is a Avast Issue you will need to bring up with them in their support forum.

Please let us know if this solved your issue or if need further assistance.

定位到答案原位置 👍 3

所有回复 (2)

more options

选择的解决方案

Am noticing in supplied information that there has been some video card crashing or just errors. could you please update your video drivers or re-install them https://support.mozilla.org/en-US/kb/upgrade-graphics-drivers-use-hardware-acceleration Also try without Hardware Acceleration.

I notice you have a Avast SafePrice pluggin and Avast Online Security installed in the Firefox Plug-ins could you please try disabling them and try the video that were not being played again after disable then re-start Firefox.

If it plays properly then this is a Avast Issue you will need to bring up with them in their support forum.

Please let us know if this solved your issue or if need further assistance.

more options

Thank you Pkshadow, I had just installed the latest video drivers from NVIDIA. I went to Firefox addons and disabled Flash Player for YouTube - everything is working fine now ;o) Happy to have music again, Frankster47