Sorry to here. Since not on the same computer with the issue need to know a few more things then so can try to help you.

What version of Firefox are you using. ? What version operated fine ? List the Extensions you are using. ? What OS are you using besides Apple? Version and Name ? What where you doing when it experienced this issue besides crash ? Have you installed anything prior to crashing ? Did you have a OS update prior to it crashing ? How much ram do you have ?

Ok a few things can start with before answer above is https://support.mozilla.org/en-US/kb/upgrade-graphics-drivers-use-hardware-acceleration and keep that at try it with out hardware acceleration turned on.

https://support.mozilla.org/en-US/kb/firefox-hangs-or-not-responding

Please let us know if this solved your issue or if need further assistance.

In the address bar, type about:crashes<enter>. Note: If any reports do not have BP- in front of the numbers/letters, click it to submit them.

The crash report is several pages of data. We need the report numbers to see the whole report.

Using your mouse, mark the most recent 7 - 10 crash reports, and copy them. Press the Reply button. Now go to the reply box and paste them in.

For more help on crash reports, see; https://support.mozilla.org/en-US/kb/firefox-crashes-asking-support

I've done all that. I looked for those reports. None of them has a bp- in front of it. Just an 8 or 9 digit number at the very top.

Just so you know, Firefox was working just fine yesterday morning. I shut down when I was finished and rebooted my computer yesterday evening. That's when the problem started. I have not made any updates to Firefox or my OS in the last few days.

I should say no OS updates in the last few days or weeks.

normmd said

I looked for those reports. None of them has a bp- in front of it. Just an 8 or 9 digit number at the very top.

FredMcD said

Note: If any reports do not have BP- in front of the numbers/letters, click it to submit them.

You can try to start Firefox via a terminal window to see if there are (error) messages displayed in this window.

• http://kb.mozillazine.org/Safe_Mode
• https://support.mozilla.org/en-US/kb/troubleshoot-firefox-issues-using-safe-mode

I would very much prefer to deal with this over the phone, because the back and forth e-mails are slow and unhelpful. In addition, I already tried all of the suggestions over the last few days.

Please tell me how I can contact tech support directly, because I can't seem to find a phone number online.

Never post any personal information because an adware robot could find it, and start sending you all kinds of spam. This includes e-mail, phone, and home information.

Please remove that information from your post.

Thank you. How can I get in touch with tech support by phone?

There is no phone tech support. This site is the official support site.

Warning: If you should find adds offering support for Firefox, have nothing to do with Mozilla.

Please send in your crash reports and then post the BP- numbers.