We're calling on all EU-based Mozillians with iOS or iPadOS devices to help us monitor Apple’s new browser choice screens. Join the effort to hold Big Tech to account!

搜索 | 用户支持

防范以用户支持为名的诈骗。我们绝对不会要求您拨打电话或发送短信,及提供任何个人信息。请使用“举报滥用”选项报告涉及违规的行为。

详细了解

Cant install firefox from setup stub or english full installer (exe).

  • 1 个回答
  • 1 人有此问题
  • 1 次查看
  • 最后回复者为 Scribe

more options

When trying to re-install after un-install, download stub installer gets to end of download. I choose run, it tries to install and freezes when starting the extraction.

Similar also happens when I download the english installer exe file. It started when my wife interrupted an update that was underway. I don't know at what stage the update was interrupted. Can anyone help?

When trying to re-install after un-install, download stub installer gets to end of download. I choose run, it tries to install and freezes when starting the extraction. Similar also happens when I download the english installer exe file. It started when my wife interrupted an update that was underway. I don't know at what stage the update was interrupted. Can anyone help?

被采纳的解决方案

Hi, try completely uninstalling - Uninstall Firefox from your computer - you do not need to remove your Profile - under the heading 'Remove user data and settings.'

Now download from https://www.mozilla.org/en-US/firefox/all/

If your question is resolved by this or another answer, please take a minute to let us know. Thank you!

定位到答案原位置 👍 0

所有回复 (1)

more options

选择的解决方案

Hi, try completely uninstalling - Uninstall Firefox from your computer - you do not need to remove your Profile - under the heading 'Remove user data and settings.'

Now download from https://www.mozilla.org/en-US/firefox/all/

If your question is resolved by this or another answer, please take a minute to let us know. Thank you!