We're calling on all EU-based Mozillians with iOS or iPadOS devices to help us monitor Apple’s new browser choice screens. Join the effort to hold Big Tech to account!

搜索 | 用户支持

防范以用户支持为名的诈骗。我们绝对不会要求您拨打电话或发送短信,及提供任何个人信息。请使用“举报滥用”选项报告涉及违规的行为。

详细了解

Firefox cannot access Facebook

  • 2 个回答
  • 0 人有此问题
  • 1 次查看
  • 最后回复者为 cor-el

more options

Facebook has now interposed a pointless and ineffective Trend Micro malware scan that runs >4 hrs. and results in nothing before I can actually see Facebook on Firefox. I can access Facebook without any problems by using MS IE. McAfee, Ad-Aware, Malwarebytes and Hitman Pro have demonnstrated that my PC is free of malware. What's the problem??????!!!!! Is there a cure?????????????

Facebook has now interposed a pointless and ineffective Trend Micro malware scan that runs >4 hrs. and results in nothing before I can actually see Facebook on Firefox. I can access Facebook without any problems by using MS IE. McAfee, Ad-Aware, Malwarebytes and Hitman Pro have demonnstrated that my PC is free of malware. What's the problem??????!!!!! Is there a cure?????????????

所有回复 (2)

more options

Hello,

Try Firefox Safe Mode to see if the problem goes away. Safe Mode is a troubleshooting mode, which disables most add-ons.

(If you're not using it, switch to the Default theme.)

You can open Firefox 4.0+ in Safe Mode by holding the Shift key when you open the Firefox desktop or Start menu shortcut. Or open the Help menu and click on the Restart with Add-ons Disabled... menu item while Firefox is running. Once you get the pop-up, just select "'Start in Safe Mode"

If the issue is not present in Firefox Safe Mode, your problem is probably caused by an extension, and you need to figure out which one. Please follow the Troubleshoot extensions, themes and hardware acceleration issues to solve common Firefox problems article for that.

To exit the Firefox Safe Mode, just close Firefox and wait a few seconds before opening Firefox for normal use again.

When you figure out what's causing your issues, please let us know. It might help other users who have the same problem.

Thank you.

more options

Boot the computer in Windows Safe mode with network support to see if that has effect in case security software is causing problems.


Do a malware check with several malware scanning programs on the Windows computer.

Please scan with all programs because each program detects different malware. All these programs have free versions.

Make sure that you update each program to get the latest version of their databases before doing a scan.

You can also do a check for a rootkit infection with TDSSKiller.

See also: