搜索 | 用户支持

防范以用户支持为名的诈骗。我们绝对不会要求您拨打电话或发送短信,及提供任何个人信息。请使用“举报滥用”选项报告涉及违规的行为。

详细了解

A box popped up saying that Firefox on my iPad is in danger of virus attack and need to call an 800 number. Is this from you and I should call? If not, . . .

  • 4 个回答
  • 7 人有此问题
  • 1 次查看
  • 最后回复者为 James

more options

A box popped up on Firefox when I tried to get on the Internet, and that I need to call an 800 number to get this correct. Is this from Firefox and I can trust it? If not, how do I get rid of this box. The only answer on it is "okay" but even when I click it, the box will not go away.

A box popped up on Firefox when I tried to get on the Internet, and that I need to call an 800 number to get this correct. Is this from Firefox and I can trust it? If not, how do I get rid of this box. The only answer on it is "okay" but even when I click it, the box will not go away.

被采纳的解决方案

You should never respond to a message to call a specific number or install cleanup/repair software. That will likely getting you in trouble (you do not know where you end up) and Mozilla will never use this method.

定位到答案原位置 👍 1

所有回复 (4)

more options

I've never heard of such a popup, but I can tell you it's not from Mozilla. Can you capture a screenshot of it and post it here?

more options

选择的解决方案

You should never respond to a message to call a specific number or install cleanup/repair software. That will likely getting you in trouble (you do not know where you end up) and Mozilla will never use this method.

more options

Thank you for your help. I contacted Firefox and they fixed the problem. Don't know what they did but glad that the box disappeared. Thanks.

more options

Rockywisd said

Thank you for your help. I contacted Firefox and they fixed the problem. Don't know what they did but glad that the box disappeared. Thanks.

Contacted Firefox?


Firefox is name of web browser as Mozilla is the company that makes Firefox. Mozilla does not have one on one contact by phone, chat or email.