搜索 | 用户支持

防范以用户支持为名的诈骗。我们绝对不会要求您拨打电话或发送短信,及提供任何个人信息。请使用“举报滥用”选项报告涉及违规的行为。

详细了解

What should I do about getting jerky video unless I disable add-ons?

  • 2 个回答
  • 2 人有此问题
  • 4 次查看
  • 最后回复者为 drtoner

more options

Most of the videos I watch online are jerky, like the video goes back and forth while still progressing forward. Examples are Facebook and YouTube. The audio is fine. This started about 6 months ago. I recently noticed that IE does not have this problem so I believe it is something within Firefox. I tried restarting with add-ons disabled and that worked! Now I need to know which add-on I need to permanently disable. I'm running Windows 7 and Firefox 41.0.1. I also tried to update my Flash player but even after an update it would still tell me that it needed to be updated. I did it 3 times before giving up.

Most of the videos I watch online are jerky, like the video goes back and forth while still progressing forward. Examples are Facebook and YouTube. The audio is fine. This started about 6 months ago. I recently noticed that IE does not have this problem so I believe it is something within Firefox. I tried restarting with add-ons disabled and that worked! Now I need to know which add-on I need to permanently disable. I'm running Windows 7 and Firefox 41.0.1. I also tried to update my Flash player but even after an update it would still tell me that it needed to be updated. I did it 3 times before giving up.

被采纳的解决方案

Hello, drtoner, see the Test for faulty extensions to find which add-on is the problem.

BUT please first, turn off hardware acceleration to see if the problem is hardware acceleration and not an add-on.

thank you

定位到答案原位置 👍 1

所有回复 (2)

more options

选择的解决方案

Hello, drtoner, see the Test for faulty extensions to find which add-on is the problem.

BUT please first, turn off hardware acceleration to see if the problem is hardware acceleration and not an add-on.

thank you

more options

Turning off the hardware accelerator worked!