No matter how many times I download Mozilla Firefox, it continues to stop processing unless I move my mouse/curser. I give up!
I did an upgrade yesterday to Mozilla Firefox and immediately it would stop processing unless I move my mouse/curser. I asked support my question, found similar issues and followed directions to delete existing program and re-download. I've done this twice and my computer continues to stop processing unless I move my mouse/curser. I like Mozilla Firefox and would like to use it. Any other suggestions??? I'm ready to give up. Silveal
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hello Silveal, multiple other affected users have reported that this was an issue caused by malware on their pc. please run a scan of your system with adwcleaner and the free version of malwarebytes.
Yesterday, before proceeding with re-downloading the Mozilla Foxfire program I ran a spyware, malware, etc. scan from Microsoft and everything came back clean (was a complete scan - took several hours). Really disappointed that this keeps happening. Have used Firefox for several days and it had worked great until I accepted an "update" the other day. Silveal
please run scans with multiple recommeded tools!
this helped in many cases: https://support.mozilla.org/en-US/questions/1018259#answer-625817 https://support.mozilla.org/en-US/questions/1019045#answer-628351 https://support.mozilla.org/en-US/questions/1026745#answer-643556 https://support.mozilla.org/en-US/questions/1028006#answer-655315 https://support.mozilla.org/en-US/questions/1028419#answer-647430 https://support.mozilla.org/en-US/questions/1030147#answer-654859 https://support.mozilla.org/en-US/questions/1031896#answer-655233