Avatar for Username

搜索 | 用户支持

防范以用户支持为名的诈骗。我们绝对不会要求您拨打电话或发送短信，及提供任何个人信息。请使用“举报滥用”选项报告涉及违规的行为。

详细了解

话题已存档。 如果需要帮助请提出新问题。

MSN has hijacked my firefox after I installed Skype, I uninstalled Skype, removed and reinstalled firefox, but am still hijacked!

  • 1 个回答
  • 1 人有此问题
  • 1 次查看
  • 最后回复者为 philipp

nmlicorish
nmlicorish
more options

I have a Toshiba laptop running Windows 7 Pro. I was using Firefox on it with no problem until I installed Skype. Then I found my Firefox browser redirected to MSN with no way out or back. To rid myself of MSN I uninstalled and removed Skype. This did not help. I then uninstalled and reinstalled Firefox. This did not help either. I am unable to stop MSN controlling my Firefox browser. Please advise me. Thanks, Nicola

I have a Toshiba laptop running Windows 7 Pro. I was using Firefox on it with no problem until I installed Skype. Then I found my Firefox browser redirected to MSN with no way out or back. To rid myself of MSN I uninstalled and removed Skype. This did not help. I then uninstalled and reinstalled Firefox. This did not help either. I am unable to stop MSN controlling my Firefox browser. Please advise me. Thanks, Nicola

所有回复 (1)

philipp
philipp
  • Moderator
more options

hello, please try these steps:

  1. go to the firefox menu ≡ > addons > extensions & remove any suspicious entries (toolbars, things that you have not installed intentionally, don't know what purpose they serve, etc).
  2. also go to the windows control panel / programs and remove all toolbars or potentially unwanted software from there.
  3. finally, run a full scan of your system with different security tools like the free version of malwarebytes & adwcleaner, which are specialised in adware and browser hijackers.

Remove a toolbar that has taken over your Firefox search or home page Troubleshoot Firefox issues caused by malware