搜索 | 用户支持

防范以用户支持为名的诈骗。我们绝对不会要求您拨打电话或发送短信,及提供任何个人信息。请使用“举报滥用”选项报告涉及违规的行为。

详细了解

Imap account with Gmail cannot be created

  • 6 个回答
  • 3 人有此问题
  • 8 次查看
  • 最后回复者为 robertdaoust

more options

I am trying to create an Imap account with Gmail, but always get the message: "Configuration could not be verified - is the username or password wrong?"

Username and password are not wrong. Imap is enabled in my Gmail settings. 2-Step Verification is enabled for my Google account. I tried to use my regular Google password but it doesn't work and I was told to use instead a special App password. I generated a 12 letters App password for mail (Thunderbird) on my Windows computer and used that password instead of my regular Google password, but get always the same error message nevertheless.

What can be wrong?

I am trying to create an Imap account with Gmail, but always get the message: "Configuration could not be verified - is the username or password wrong?" Username and password are not wrong. Imap is enabled in my Gmail settings. 2-Step Verification is enabled for my Google account. I tried to use my regular Google password but it doesn't work and I was told to use instead a special App password. I generated a 12 letters App password for mail (Thunderbird) on my Windows computer and used that password instead of my regular Google password, but get always the same error message nevertheless. What can be wrong?

所有回复 (6)

more options

Have you tried it without the 2-Step Verification?

What version of TB? Any add-ons?

more options

Thank you,

Yes I tried without the 2-Step Verification.

Version of TB is 31.3.0.

There is no add-ons. However, I see that there are several plugins that are activated.

more options

Go to your gmail page and check Less Secure Apps.

more options

This was done, it leads to the use of a special 12 letters App password, to no avail.

more options

How old is the GMail account?

From https://support.mozilla.org/en-US/kb/thunderbird-and-gmail

"Gmail accounts created on or about June 2014 (exact date unknown, Google only mentions "second half of 2014" in their new authentication blog post) won't work with Thunderbird until the Thunderbird team implements Google's non-email-standard authentication. This is currently scheduled for Thunderbird 38 which will be released on April 7, 2015. See bug 849540 for the full technical details."

more options

Thanks, that must be it. I cannot remember whether the account is older or not, but that would explain my problem.